IT Support Specialist - San Diego

WHO WE ARE

We are Allvue, a rapidly growing software company formed by the merger of AltaReturn and Black Mountain. Allvue has over 420 employees in offices throughout North America, Europe and Asia. We are the leading provider of software solutions for the Private Capital and Fixed Income markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals!

WHAT WE VALUE

  • Intelligent individuals looking to apply themselves creatively
  • People who are comfortable speaking up, sharing ideas and driving change
  • Energetic and passionate teammates looking for more than just a job to pay the bills
  • Hard-working individuals who habitually do more than asked and are able to handle working on multiple projects simultaneously.

WHAT WE NEED

  • Windows 10/Mac OS/Android/iOS
  • Windows Server 2012 through 2019
  • Google Suite
  • MS Office Application Suite
  • MS Technologies (AD, DNS, RDP, DHCP, GPO, Security Groups)
  • Endpoint management (antivirus, remote management, backups)
  • Solid understanding of desktop level connectivity and networking issues (LAN, WiFi, client VPN)
  • Technical knowledge of variety of desktop/laptop hardware (Dell, Apple, MS, Lenovo)
  • Desktop imaging & patching
  • IT Asset management & inventory
  • Strong interpersonal skills; service orientation
  • Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style
  • Strong written communication skills with the ability to document accurately and thoroughly
  • MS SQL administration preferred
  • Powershell scripting preferred
  • Proactive, solutions minded mindset
  • VOIP troubleshooting and support

EDUCATION/EXPERIENCE

  • Minimum four years of proven working experience in the area of networking engineering and/or administration
  • A+, N+, Microsoft certifications preferred
  • A minimum two-year degree in Network Engineering, Computer Engineering, Information Technology, or a related discipline from an accredited university

YOUR RESPONSIBILITIES

  • Receive and respond to incoming calls and e-mails regarding PC, Server, Network, Software or hardware problems
  • Take ownership of regional tickets within the team and troubleshoot issue or service request through to completion
  • Ensuring all tickets are categorized correctly and the work log to contain a high standard of troubleshooting steps
  • Assist end users by diagnosing and troubleshooting software and hardware issues, setting user expectations accordingly
  • Quickly identify incidents that require escalation and follow outlined procedures
  • Create, manage and modify end user credentials across multiple platforms including (Active Directory, Google, etc....)
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Maintain an inventory of all IT Assets (hardware/software/peripherals)
  • Update stale troubleshooting processes and workflows
  • New hire setups and terminations
  • Desktop moves
  • End user desktop patch management 
  • Video Conferencing Meeting room support
  • Identify opportunities for service improvements and provide feedback to management 

WHAT WE OFFER

  • Fun, fast-paced work environment
  • Constantly evolving, cutting edge technology
  • The ability to make a significant impact immediately upon jumping in
  • An opportunity to work with some of the best firms and the best people in the financial industry
  • The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
  • Numerous team building activities, such as monthly happy hours to promote collaboration
  • An annual trip for the whole company to somewhere where we can collaborate and have fun (e.g. Cancun, Cabo, Vegas, Cost Rica)
  • 4 weeks paid time off

 


Back to top