IT Support Specialist - Kyiv

    • Kyiv, Ukraine

Who we are:

Allvue Systems is a leading provider of investment management solutions for fund managers, investors, and administrators in the alternative investments industry. The Company’s software optimizes decision making and streamlines processes to meet the needs of investors across private equity, venture capital, private debt, structured credit, and other alternative asset classes. Allvue serves customers managing over $2.5 trillion in assets on its platform.

Allvue was created in 2019 through the combination of Black Mountain Systems and AltaReturn. Allvue is based in Miami, FL with locations throughout North America, Europe, and Asia.

Vista Equity Partners Fund VII acquired Black Mountain Systems in July 2019 and subsequently merged Black Mountain Systems with AltaReturn, a leading provider of solutions for private capital fund managers, administrators, and family offices, when AltaReturn was acquired in September 2019. The Company rebranded under the name Allvue Systems in September 2019. Combined, Allvue becomes the leader in alternative investment solutions and serves 50 of the top 100 CLO managers, with over $2.5 trillion of assets, 90,000 LPs, and $60 billion of family office assets on its platform.



What you will be doing:

  • Receive and respond to incoming calls and e-mails regarding PC, Server, Network, Software or hardware problems
  • Take ownership of regional tickets within the team and troubleshoot issue or service request through to completion
  • Ensuring all tickets are categorized correctly and the work log to contain a high standard of troubleshooting steps
  • Assist end users by diagnosing and troubleshooting software and hardware issues, setting user expectations accordingly
  • Quickly identify incidents that require escalation and follow outlined procedures
  • Create, manage and modify end user credentials across multiple platforms including (Active Directory, Google, etc....)
  • Accurately document instances of hardware failure, repair, installation, and removal.
  • Maintain an inventory of all IT Assets (hardware/software/peripherals)
  • Update stale troubleshooting processes and workflows
  • New hire setups and terminations
  • Desktop moves
  • End user desktop patch management
  • Video Conferencing Meeting room support
  • Identify opportunities for service improvements and provide feedback to management


What we are looking for:

  • Windows 10/Mac OS/Android/iOS
  • Windows Server 2012 through 2019
  • MS Office Application Suite
  • MS Technologies (AD, DNS, RDP, DHCP, GPO, Security Groups)
  • Endpoint management (antivirus, remote management, backups)
  • Solid understanding of desktop level connectivity and networking issues (LAN, WiFi, client VPN)
  • Technical knowledge of variety of desktop/laptop hardware (Dell, Apple, MS, Lenovo)
  • Desktop imaging & patching
  • IT Asset management & inventory
  • Strong interpersonal skills; service orientation
  • Excellent analysis, critical thinking and problem-solving skills with great attention to detail and a methodical work style
  • Strong written communication skills with the ability to document accurately and thoroughly
  • MS SQL administration preferred
  • PowerShell scripting preferred
  • Proactive, solutions minded mindset
  • VOIP troubleshooting and support

What we can offer:

  • Competitive salary
  • Working with 60+ development professionals in Kyiv office and 400+ employees around the world
  • Compensation package
  • Office in the Kyiv city center

Black Mountain is an information technology company, changing the way the financial industry manages workflow and data software.

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