Black Mountain

Customer Education Manager

3+ months agoChicago, IL

WHO WE ARE

We are Allvue Systems, a rapidly growing software company formed by the merger of AltaReturn and Black Mountain. Allvue has over 500 employees in offices throughout North America and Europe. We are the leading provider of software solutions for the Private Capital and Credit markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals.  Define your own future with Allvue Systems! 

WHAT WE VALUE 

  • Intelligent individuals looking to apply themselves creatively
  • Innovation and creativity that comes from bringing people together from diverse backgrounds and experiences
  • People who are comfortable speaking up, sharing ideas and driving change
  • Energetic and passionate teammates looking for more than just a job to pay the bills
  • Hard-working individuals who habitually do more than asked

SUMMARY

This role will focus on creating and providing training to Allvue clients to ensure product adoption through monthly webinars and in person instructor led trainings to individuals and teams. Additionally, this role will create and update training resources including videos, cheat sheets, manuals, and other client learning resources as needed.

A primary focus of this role includes ensuring and driving successful product adoption by effectively onboarding new clients and new Customer Success Managers.

YOUR RESPONSIBILITIES

  • Create and deliver high-quality training in a variety of mediums including virtual webinars and in person instructor led sessions
  • Have a strong understanding of our Private Equity suite to articulate our value proposition to users of our platform
  • Deliver customized user training that is accessible and understandable to a wide variety of audiences to drive product adoption and engagement within the platform
  • Help develop ways to track and measure effectiveness of trainings (attendance, feedback etc), including post-training usage metrics
  • Maintain training portal and client content library
  • Work with cross-functional counterparts in Customer Success, Product Management, Account management, and Professional Services to evolve, scale and improve our customer’s experience.
  • Based in Chicago or New York with up to 25% travel to regional financial centers (Ex. Boston, Charlotte, Dallas, New York City, San Francisco, Los Angeles) and other locations as needed.

WHAT WE NEED

  • Experience working with or in the Private Equity, Venture Capital or Fund Administrators
  • Prior public speaking, training, or teaching experience
  • Demonstrated ability to learn and break down advanced concepts
  • Exceptional verbal and written communication skills
  • Experience working cross-functionally
  • Ability and desire to understand our products and clients
  • Strong organization skills and attention to detail
  • Understanding of Private Equity, Venture Capital, or Fund Administrators
  • Experience in creating and delivering/facilitating high quality training 
  • Excellent presentation and public speaking skills to engage learners during webinars and training presentations
  • A lifelong learner who assimilates new information quickly and can use their abilities to communicate complex concepts effectively
  • Adaptable and comfortable in a dynamic environment
  • The ideal candidate can maintain a positive attitude with a desire to help our customers succeed
  • Prior experience working with Microsoft Dynamics preferred
  • 2+ years relevant work experience 
  • Enjoy finding solutions to problems and proactively improve processes to make them more efficient

WHAT WE OFFER

  • Fun, fast-paced work environment
  • Constantly evolving, cutting edge technology
  • Innovation and creativity that comes from bringing people together from diverse backgrounds and experiences
  • The ability to make a significant impact immediately upon jumping in
  • An opportunity to work with some of the best firms and the best people in the financial industry
  • The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
  • Numerous team building activities to promote collaboration
  • Unlimited PTO

Allvue Systems provides equal employment opportunities (EEO) for all employees and applicants for employment. We recognize the real value of bringing people together from diverse backgrounds, experiences and perspectives - we don’t just accept difference, we celebrate and support it. We are committed to advancing these efforts through our strategies to hire, promote, create and support a diverse and inclusive environment throughout our workforce and workplace. It is our policy to prohibit discrimination and harassment of any type without regard to race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical​​​ condition, pregnancy, genetic information, gender, sexual orientation, gender identity or ​expression, veteran status, or any other status protected under federal, state, or local law. In addition,  Allvue will provide reasonable accommodations for qualified individuals with disabilities.