Application Support Team Lead - San Diego

WHO WE ARE

We are Allvue Systems, a rapidly growing software company formed by the merger of AltaReturn and Black Mountain. Allvue has over 420 employees in offices throughout North America, Europe and Asia. We are the leading provider of software solutions for the Private Capital and Fixed Income markets. Whether a client wants an end-to-end technology suite, or independently focused modules, Allvue helps eliminate the boundaries between systems, information, and people. We’re looking for ambitious, smart, and creative individuals to join our team and help our clients achieve their goals!

WHAT WE VALUE

  • Intelligent individuals looking to apply themselves creatively
  • People who are comfortable speaking up, sharing ideas and driving change
  • Energetic and passionate teammates looking for more than just a job to pay the bills
  • Hard-working individuals who habitually do more than asked

WHAT WE NEED

  • Experience as a leader in a client support function
  • Strong communication skills, both written and verbal
  • Attention to detail in high-pressure situations
  • Well-developed organizational skills
  • Ability to execute on high-level projects that encompass other departments & time zones
  • Excellent problem-solving abilities
  • SQL Server T-SQL skills and database administration experience, including in-depth understanding of Join types, Sub Queries, Functions, Stored Procedures, Optimization, and other advanced SQL concepts
  • A degree from a leading four year university
  • Well-rounded personality
  • Someone who thrives in a team environment

YOUR RESPONSIBILITIES

Our team of Application Support Engineers (ASE) provides exceptional support via problem-solving skills and excellent customer service. They are the face of our company to many of our clients, assisting with post go-live configuration work and development to enhance customer environments. As the Lead ASE, you will oversee the day-to-day function of the San Diego team, helping manage workloads and ensuring support tickets are addressed according to SLAs. Additionally, you will:

  • Act as a resource for the team, both in technical expertise and in addressing client escalations
  • Conduct annual performance reviews for each team member
  • Assist with recruitment and retention of qualified ASEs, as needed
  • Manage on-boarding of new ASEs and facilitate new hire training, including assigning and training mentors
  • Solicit and help implement departmental initiatives to improve our process and team goals
  • Collaborate with cross-functional leaders and team members (Developers, Implementation Specialists, Account Managers, etc.) to enhance our product and services

WHAT WE OFFER

  • Fun, fast-paced work environment
  • Constantly evolving, cutting edge technology
  • The ability to make a significant impact immediately upon jumping in
  • An opportunity to work with some of the best firms and the best people in the financial industry
  • The ability to create change in the product we sell, by using the very same solution (in a very different way) to perform your daily job
  • Numerous team building activities to promote collaboration
  • 4 weeks paid time off

 


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