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BlackLine

Service Desk Analyst

Los Angeles, CA

Get to Know Us:

It's fun to work in a company where people truly believe in what they're doing!

At BlackLine, we're committed to bringing passion and customer focus to the business of enterprise applications.

Since being founded in 2001, BlackLine has become a leading provider of cloud software that automates and controls the entire financial close process. Our vision is to modernize the finance and accounting function to enable greater operational effectiveness and agility, and we are committed to delivering innovative solutions and services to empower accounting and finance leaders around the world to achieve Modern Finance.

Being a best-in-class SaaS Company, we understand that bringing in new ideas and innovative technology is mission critical. At BlackLine we are always working with new, cutting edge technology that encourages our teams to learn something new and expand their creativity and technical skillset that will accelerate their careers.

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Work, Play and Grow at BlackLine!

Make Your Mark:

The Service Desk Analyst is responsible for providing administrative support to the IT staff as well as first level IT support to the BlackLine community. The Service Desk Analyst role will be the first line of contact for issues coming into the IT Employee Experience Team. As such this role will provide hands on support for Blackline end users having issues with their assigned technology. Support includes installation and testing of computer systems (both Windows and Mac) and peripherals with established standards and guidelines. Activities require interaction with application software and operating systems to diagnose and resolve unique, non-recurring problems. Issues that cannot be resolved in a timely matter will be escalated as appropriate within the IT Employee Experience Team.

You'll Get To:

  • Provide level 1 technical support for users running Mac OS and Windows operating systems within an Azure Active Directory environment.
  • Setup new hire desks with computer equipment and peripherals
  • Ability to competently communicate technical concepts to the lay person and all levels of management in person and by phone
  • Ensure timely updates of enterprise desktop asset management software tools
  • Track and route problems, requests, and document resolutions
  • Assists with the implementation of software upgrades and installations including hardware migrations
  • Printer support
  • Vigilant email review to provide the best support experience

What You'll Bring:

  • 1 + years experience in customer service
  • College degree or equivalent work experience
  • Knowledge of Windows and Macintosh computers, printers, and basic networking
  • Knowledge and experience with customer service practices and processes
  • Positive attitude and ability to remain flexible
  • Oral and written communication skills to successfully support users in a positive and engaging manner
  • Expert experience collaborating with peers
  • Ability to learn quickly, and adapt to new situations and new scenarios
  • Strong orientation toward customer service
  • The ability to analyze problems in various situation by leveraging available resources
  • The ability to remain positive and even thrive in scenarios that require significant adaptability
  • Must be able to plan and remain organized under significant workload and stress
  • Must be detail oriented to resolve issues to closure
  • Needs to be able to work in fast paced environment

We're Even More Excited If You Have:

  • ITIL Certification desired
  • Microsoft Certifications desired (e.g., MC Fundamentals, Associate, Expert)
  • Apple Professional Certifications desired (e.g., ACMT, ACDT, ACTC, ACSA)

Thrive at BlackLine Because You Are Joining:

  • A technology-based company with a sense of adventure and a vision for the future. Every door at BlackLine is open. Just bring your brains, your problem-solving skills, and be part of a winning team at the world's most trusted name in Finance Automation!
  • A culture that is kind, open, and accepting. It's a place where people can embrace what makes them unique, and the mix of cultural backgrounds and varying interests cultivates diverse thought and perspectives.
  • A culture where BlackLiner's continued growth and learning is empowered. BlackLine offers a wide variety of professional development seminars and inclusive affinity groups to celebrate and support our diversity.

BlackLine is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity or expression, race, age, religious creed, national origin, physical or mental disability, ancestry, color, marital status, sexual orientation, military or veteran status, status as a victim of domestic violence, sexual assault or stalking, medical condition, genetic information, or any other protected class or category recognized by applicable equal employment opportunity or other similar laws.

Salary Range:

USD $52,000.00 - USD $73,900.00

Pay Transparency Statement:

Placement within this range depends upon several factors, including the applicant's prior relevant job experience, skill set, and geographic location. In addition to base pay, BlackLine also offers short-term and long-term incentive programs, based on eligibility, along with a robust offering of benefit and wellness plans.

Client-provided location(s): Los Angeles, CA, USA
Job ID: blackline-2903-en-us
Employment Type: Other

Perks and Benefits

  • Health and Wellness

    • Health Insurance
    • Health Reimbursement Account
    • Dental Insurance
    • Vision Insurance
    • Life Insurance
    • Short-Term Disability
    • Long-Term Disability
    • FSA
    • FSA With Employer Contribution
    • HSA
    • HSA With Employer Contribution
    • Pet Insurance
    • Mental Health Benefits
    • Virtual Fitness Classes
  • Parental Benefits

    • Family Support Resources
  • Work Flexibility

    • Flexible Work Hours
    • Remote Work Opportunities
    • Hybrid Work Opportunities
  • Office Life and Perks

    • Casual Dress
    • Happy Hours
    • Snacks
    • Holiday Events
  • Vacation and Time Off

    • Paid Vacation
    • Unlimited Paid Time Off
    • Paid Holidays
    • Personal/Sick Days
    • Leave of Absence
    • Volunteer Time Off
    • Summer Fridays
  • Financial and Retirement

    • 401(K) With Company Matching
    • Company Equity
    • Performance Bonus
  • Professional Development

    • Tuition Reimbursement
    • Learning and Development Stipend
    • Promote From Within
    • Shadowing Opportunities
    • Access to Online Courses
    • Lunch and Learns
    • Leadership Training Program
  • Diversity and Inclusion

    • Diversity, Equity, and Inclusion Program
    • Employee Resource Groups (ERG)
    • Woman founded/led

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