Technical Support Engineer
What you’ll be doing: As a Tech Support Engineer you will answer users’ questions about technical functionality and configuration, as well as unexpected results. You will provide solutions to our nonprofit clients and support teams. This is NOT a PC-support/help desk position, rather a support engineering position that resolves complex software installation and application issues. Investigations will involve issue recreation and troubleshooting SQL databases, operating systems, software application errors, and log files. We relay the information found to the client in a clear and concise manner and tailor it to the client’s level of expertise to reduce complex issues to more manageable steps.
The Job: This job is for customer service professionals proficient in investigating technical problems. Strong candidates have proven Customer Service skills with experience in a customer- focused, deadline oriented environment. You should be able to accurately document technical work, communicate complex concepts and mentor new team members and peers. We are innovative and expect you to stay abreast of existing and new product offerings, design changes and emerging technologies. You should have a demonstrated skill in the following areas: Windows operating systems, SQL Server, file system permissions, networks, ODBC connectivity, printer troubleshooting, Citrix/terminal servers, IIS and CompTIA Network+ (required within 3 months of joining the team, if not already acquired). A Bachelor’s Degree in Information Systems, Computer Science or comparable field is preferred. We’ll be excited if you possess MCSA, MSCE or CCNA certifications
People: We are Heart + Smart. We have employees who are passionate about doing good and helping others with their philanthropic missions. We believe we do our best work when we are having fun. And while we are working to enable the success of our nonprofit customers, we are enabling the success of our people. We are committed to developing the careers of our employees through learning, professional development and a pre-defined career progression path for the Customer Support role.
Place: Blackbaud’s Charleston headquarters, located on Daniel Island, provides an environment that helps our employees achieve balance, with convenient opportunities to step away from the office for a little personal time. Parks, a fishing dock and miles of trails surround the office. Onsite amenities include a full-service cafeteria, a complete gym facility and access to recreational space for gaming or social gatherings.
Other things you might care about: Competitive salary, four weeks of PTO, Medical, Dental, Vision, 401k, Flex spending accounts, tuition reimbursement, volunteer for vacation, onsite fitness facility, and community involvement.
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