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Site Reliability Engineer - JustGiving


About the role

We are looking for a Site Reliability Engineer to join our JustGiving Platform team who support the stability and availability of our website. We focus on preserving customer trust in our platform, by obsessing over the stability, security, and speed of our site and by continuously improving the capacity and compliance of our systems.

Most of our existing applications and services are within Amazon Web Services (AWS) with some in Microsoft's Azure. Our new services being deployed as Docker containers in Kubernetes. We support software written in .NET Framework, .NET Core, and NodeJS running on a mixture of IIS and NGINX-based platforms, using Windows 2022 and Amazon Linux. We rely heavily on metrics, monitoring and logging automation using tools such as Elasticsearch, Prometheus and Grafana.

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This role is ideal for an engineer who is naturally analytical, a problem-solver who has excellent attention to detail and enjoys working with the broader development team to deliver and maintain high-quality software.

What you'll be doing
  • Design, write and provide the infrastructure code and tools that directly support our platform.
  • Support the team to define tooling, culture and organisational structure required to deliver the software and services that support it.
  • Solve problems relating to mission-critical services and build and deploy automation solutions to prevent reoccurrence.
  • Support capacity planning and forecasting, performance analysis and system tuning.

What we need from you
  • Experience as a Windows or Linux systems administrator, software developer or combination
  • Knowledge of automation/configuration management (e.g. Terraform or equivalent)
  • Solid coding skills in one or more languages, preferably .NET, Node.JS or Typescript
  • Familiarity with Cloud services such as AWS or Azure
  • Direct experience of Docker, Kubernetes or similar container technology
  • Understanding of CI/CD tools such as ADO, CircleCI, or GitHub Actions
  • Knowledge of logging, monitoring and alerting systems, e.g. ELK, Graphite, Nagios, Prometheus
  • Direct experience with large-scale AWS deployment


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Job ID: BlackBaud-R0011535
Employment Type: Full Time