Nonprofit Support Specialist- Internet Solutions

What you’ll be doing: As a Nonprofit Support Specialist you will communicate with our nonprofit customers by phone, email and chat to answer questions and offer resolutions. Our Customer Support team takes time to troubleshoot, research and test complex scenarios within the software when necessary. We create solutions and deliver them to our nonprofit customers, matching their level of expertise. We work in a supportive, team-focused atmosphere to challenge standard solutions and help our nonprofit customers achieve success.

The Job: This job is for people-loving, problem solving fanatics who are passionate about nonprofits! Strong candidates have proven Customer Service skills with experience in a customer- focused, deadline oriented environment. We’ll be excited if you have previous troubleshooting experience, superior problem solving abilities or just a natural inquisitiveness and a desire to understand how things work. You should have a demonstrated knowledge and exposure to internet skills in HTML, CSS and web hosting. We’ll be excited if you have experience with CRM or ticket management software and exposure to Windows-based applications, knowledge of JavaScript and Content Management Systems or experience troubleshooting IIS web server and Windows based application server technologies.

Purpose: At Blackbaud, we believe the world would be a better place if good took over and if everyone on a mission to do good had the power to do even more. That’s why we come to work every day — to equip and connect the world’s philanthropic community so that good can take over. On the Customer Support team, we are committed to supporting our client’s mission success with heart and excellence by providing world-class service.

People: We are Heart + Smart. We have employees who are passionate about doing good and helping others with their philanthropic missions. We believe we do our best work when we are having fun. And while we are working to enable the success of our nonprofit customers, we are enabling the success of our people. We are committed to developing the careers of our employees through learning, professional development and a pre-defined career progression path for the Customer Support role.

Place: Blackbaud’s Charleston headquarters, located on Daniel Island, provides an environment that helps our employees achieve balance, with convenient opportunities to step away from the office for a little personal time. Parks, a fishing dock and miles of trails surround the office. Onsite amenities include a full-service cafeteria, a complete gym facility and access to recreational space for gaming or social gatherings.

Other things you might care about: Competitive salary, four weeks of PTO, Medical, Dental, Vision, 401k, Flex spending accounts, tuition reimbursement, volunteer for vacation, onsite fitness facility, and community involvement.

Advice: Don’t let this opportunity pass you by. We’re looking for candidates with a variety of experiences from a variety of backgrounds. We have planned start dates throughout the year, so don’t worry about timing. Send us your resume; we can start the process when you’re ready. Speaking of process, ours is multi-step. Don’t be surprised if we ask you to complete 1-2 assessments and a video interview prior to coming onsite. Don’t worry about the “right” answer. This role requires a lot of quick thinking. Give us your best answer- not what you think we want to hear.

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