Nonprofit Support Specialist

What you’ll be doing: As a Nonprofit Support Specialist, you will communicate with our nonprofit customers by phone, email and chat to answer questions and offer resolutions. Our Customer Support team takes time to troubleshoot, research and test complex scenarios within the software when necessary. We create solutions and deliver them to our nonprofit customers, matching their level of expertise. We work in a supportive, team-focused atmosphere to challenge standard solutions and help our nonprofit customers achieve success.

The Job: This job is for people-loving, problem solving fanatics who are passionate about nonprofits! We are looking for candidates who have over a year of proven customer service experience in a customer-focused, deadline oriented environment. Strong candidates have a demonstrated ability to quickly learn and use new technologies as well as a drive to solve problems efficiently and creatively. Preference will be given to candidates with previous technical troubleshooting experience. We’ll be excited if a candidate has a BA or BS degree or experience working or volunteering with a nonprofit.

About us

People: We are Heart + Smart and have employees who are passionate about doing good and helping others with their philanthropic missions. We believe we do our best work when we are having fun. And while we are working to enable the success of our nonprofit customers, we are enabling the success of our people. We are committed to developing the careers of our employees, through learning and professional development.

Place: Blackbaud’s Charleston headquarters, located on Daniel Island, provides an environment that helps our employees achieve balance, with convenient opportunities to step away from the office for a little personal time. Parks, a fishing dock and miles of trails surround the office. Onsite amenities include a full-service cafeteria, a complete gym facility and access to recreational space for gaming or social gatherings.

Other things you might care about: Competitive salary, four weeks of PTO, Medical, Dental, Vision, 401k, Flex spending accounts, tuition reimbursement, volunteer for vacation, onsite fitness facility, and community involvement.

Curious? Don’t let this opportunity pass you by, we’re looking for candidates with a variety of experiences from a variety of backgrounds. In terms of process, ours is multi-step, don’t be surprised if we ask you to complete 1-2 assessments and a video interview prior to coming onsite. Don’t worry about the “right” answer. This role requires a lot of quick thinking. Give us your best answer- not what you think we want to hear.


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