Nonprofit Support Specialist

We are looking for individuals to join our support team in 2017. We will provide comprehensive training to equip associates to hit the ground running supporting our nonprofit customers. We are looking for individuals who are energized by the opportunity to help good take over!

What you’ll be doing: As a Nonprofit Support Specialist, you will communicate with our nonprofit customers by phone, email and chat to answer questions and offer resolutions. Our Customer Support team takes time to troubleshoot, research and test complex scenarios within the software when necessary. We create solutions and deliver them to our nonprofit customers, matching their level of expertise. We work in a supportive, team-focused atmosphere to challenge standard solutions and help our nonprofit customers achieve success.

The Job: This job is for people-loving, problem solving fanatics who are passionate about nonprofits! We are looking for candidates who have over a year of proven customer service experience in a customer-focused, deadline oriented environment. Strong candidates have a demonstrated ability to quickly learn and use new technologies as well as a drive to solve problems efficiently and creatively. Preference will be given to candidates with previous technical troubleshooting experience. We’ll be excited if a candidate has a BA or BS degree or experience working or volunteering with a nonprofit.

About us

People: We are Heart + Smart and have employees who are passionate about doing good and helping others with their philanthropic missions. We believe we do our best work when we are having fun. And while we are working to enable the success of our nonprofit customers, we are enabling the success of our people. We are committed to developing the careers of our employees, through learning and professional development.

Place: Twenty miles outside of downtown, our Indianapolis-area office location offers the benefits of city living with the charm and history of a thriving Midwestern community. We are located minutes from downtown Carmel with access to nearby restaurants, the Monon Trail, and many other amenities. Employees enjoy taking a break between meetings in our gym and game room or catching up with co-workers while shooting some hoops. It’s all in a day’s work at Blackbaud.

Other things you might care about: Competitive salary, four weeks of PTO, Medical, Dental, Vision, 401k, Flex spending accounts, tuition reimbursement, volunteer for vacation, onsite fitness facility, and community involvement.

Curious? Don’t let this opportunity pass you by, we’re looking for candidates with a variety of experiences from a variety of backgrounds. In terms of process, ours is multi-step, don’t be surprised if we ask you to complete 1-2 assessments and a video interview prior to coming onsite. Don’t worry about the “right” answer. This role requires a lot of quick thinking. Give us your best answer- not what you think we want to hear.


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