Account Manager

As an Account Manager, you will ensure that our school clients get the best possible experience with Smart Tuition (Blackbaud). This involves overseeing the day-to-day operations/transactions of multiple schools, including making account adjustments, processing transactions, and training. You will be responsible for managing your overall territory, preparing customized reports for schools, and informing your schools of new plan products and relevant changes in our policies and procedures.

Account Manager Responsibilities:

  • Assisting schools with reconciliation and other basic accounting needs
  • Acting as a subject matter expert to schools and families
  • Ensuring family accounts are properly enrolled, managed, and maintained by us and the school
  • Providing leadership in a customer service intensive environment
  • Creating, maintaining, and enhancing strong customer relationships with schools in their territory
  • Developing and managing school programs with a purpose of maximizing profitability through the effective utilization of our system and by helping schools set up their accounts to increase collections and improve cash flow
  • Ensuring timely completion of necessary outbound call initiatives to improve school satisfaction
  • Making appropriate recommendations for product development to senior management based on customer needs

Job Requirements

Are you a motivated, creative thinker who can have fun while doing whatever it takes to get the job done? Then, this is the position for you. Bring your high energy, positive attitude, and superior communication skills to our team!

Account Manager Requirements:

  • Bachelor’s degree or equivalent work-experience, a plus
  • Detail-oriented
  • Microsoft Word and Excel proficient
  • Ability to communicate and set expectations effectively
  • Ability to work well within a team environment
  • Skilled at working productively under minimal supervision
  • Ability to travel 2 days a week to client sites in Chicagoland area

Back to top