Customer Success Manager.

Bizzabo is the fastest growing event technology company in a $7B market. Our Events Cloud empowers event marketers to manage, measure and grow professional events across the globe. We are pioneers of event technology and champions of our customer's success. We are on a mission to bring people together and to make events more rewarding for everyone involved. 

Bizzabo customers include: Virgin, Github, Vice Media, Accenture, and Harvard among thousands of others. Bizzabo is often named as one of the most promising tech companies coming out of Israel. Bizzabo's growth has been featured on TechCrunch, Fox News, The Wall Street Journal, FastCompany, Huffington Post and many more.  

As a Customer Success Manager, you will be responsible for a portfolio of customers, driving their success and event strategy.  Bizzabo is looking for a strategic, sales-focused, and results-driven Customer Success Manager to educate our established customers about new functionalities, best practices, industry developments and otherwise increase the value Bizzabo delivers to their organization.  

The ideal candidate is an ambitious individual who is equal parts creative, technologically savvy, and analytical to manage clients of a hyper growth SaaS company.



Responsibilities:

CUSTOMER STRATEGIST & PRODUCT EXPERT

  • Conduct business reviews and proactively suggest solutions to common customer concerns
  • Proactively manage escalation calls with customers
  • Develop Customer Success methods and work with product marketing to create and refine existing collateral
  • Help drive customer references, testimonials and case studies
  • Provide feedback to the product team by effectively communicating customer needs and help design ideal offering/features by working cross-functionally across various teams
  • Attending and presenting at conferences and events
  • Constantly thinking outside the box and aid in building a growing team

DATA ANALYST & REVENUE GENERATOR

  • Master Totango, Salesforce, and Customer Success software
  • Identify upsell opportunities and manage the renewal process throughout the contract lifecycle
  • Monitor and report on analytics, reports and KPIs for your portfolio
  • Continually identify and develop new uses for Bizzabo that drive adoption and align customers’ business needs and strategic goals

Requirements

  • The ability to thrive in a variable and demanding environment
  • A proven track record of successfully building rapport and relationships with all levelsAt least a year of experience as a Customer Success Manager in a software company
  • Strong knowledge of online software (SaaS) products and services, broadly defined
  • Project management and problem-solving skills
  • High level of organization and a great attention to detail

Perks

  • Bizzabo bonding trips and networking opportunities
  • Being part of a people centric company
  • Healthcare





See Inside the Office of Bizzabo

Bizzabo is an award-winning all-in-one event success platform that helps organizers from around the globe create successful events. Bizzabo offers software that empowers organizers to build amazing websites, sell tickets, grow communities, go mobile, and maximize event experiences. With a vision to help create impactful events, Bizzabo is reaching millions of people nationwide.


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