Customer Success Manager

Bizzabo is the fastest growing event technology company in a $7B market. Our Events Cloud empowers event marketers to manage, measure and grow professional events across the globe. We are pioneers of event technology and champions of our customer's success. We are on a mission to bring people together to change the world.

At Bizzabo, you will have the opportunity to work with event marketers from some of the world’s leading brands to help them drive their success and event strategy. As a Customer Success Manager, you will be the main point of contact for companies such as WeWork, Hubspot, Electronic Arts, Gainsight, Moz, Harvard, the United Nations and many more!

We are looking for a strategic and results-driven Customer Success Manager who can educate our established customers about new functionalities, share best practices and industry developments with them, and continuously showcase Bizzabo’s value. The ideal candidate is an ambitious, passionate, team player who understands that customers are our biggest growth engine for success. If you continuously strive to help others become successful and enjoy being surrounded by like-minded individuals, then Bizzabo is the place for you!

Come make history with us as we disrupt the events industry to infinity and beyond!

Responsibilites

  • Conduct business reviews and proactively suggest solutions to common customer problems
  • Identify upsell opportunities and manage the renewal process throughout the contract lifecycle
  • Monitor and report on analytics, reports and KPIs for your portfolio
  • Master Totango, Salesforce, and Customer Success software
  • Continuously identify and develop new use cases for Bizzabo that drive adoption and align customers’ business needs and strategic goals
  • Proactively manage escalation calls with customers
  • Develop Customer Success methods and work with product marketing to create and refine existing collateral
  • Help gather customer references, testimonials and case studies
  • Provide feedback to the product team by effectively communicating customer needs and help design ideal offerings/features by working cross-functionally across various teams
  • Attend and present at conferences and events
  • Constantly think outside the box and aid in building a growing team

Requirements

  • You thrive in a variable and demanding environment
  • You love building rapport and relationships with all levels
  • 2+ years of experience as a Customer Success Manager in a software company
  • You have a good understanding of online software (SaaS) products and services, broadly defined
  • You have excellent project management and problem-solving skills
  • You are very organized and detail-oriented

Perks

  • Quarterly Bizzabo bonding trips and frequent networking opportunities
  • The opportunity to be a part of a people centric company
  • Healthcare
  • Stock Options
  • Pre-tax commuter benefits





See Inside the Office of Bizzabo

Bizzabo is an award-winning all-in-one event success platform that helps organizers from around the globe create successful events. Bizzabo offers software that empowers organizers to build amazing websites, sell tickets, grow communities, go mobile, and maximize event experiences. With a vision to help create impactful events, Bizzabo is reaching millions of people nationwide.


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