BitGo

Product Operations Analyst

3+ months agoPalo Alto, CA

BitGo is the leader in digital asset financial services, providing institutional investors with liquidity, custody, and security solutions. In 2020, BitGo launched Prime Trading and Lending, as well as BitGo Portfolio and Tax, providing clients with a full-stack solution for digital assets. In 2018, it launched BitGo Trust Company, the first qualified custodian purpose-built for storing digital assets. BitGo processes over 20% of all global Bitcoin transactions, and supports over 250 coins and tokens. BitGo’s customer base includes the world's largest cryptocurrency exchanges and institutional investors and spans more than 50 countries. BitGo is backed by Goldman Sachs, Craft Ventures, Digital Currency Group, DRW, Galaxy Digital Ventures, Redpoint Ventures, and Valor Equity Partners.

We are building out a Product Operations function and are looking for Product Operations Analysts to join our growing teams in the United States, Singapore, London, and Berlin.

Responsibilities:

  • Lead and support cross-functional initiatives across Operations, Product, Technical Support, and Customer Success 
  • Implement and execute scalable processes
  • Practice hypothesis-driven problem solving to drive our business
  • Provide business insights and make recommendations based on data
  • Ensure operating readiness when launching new features and experiences
  • Get your hands dirty and troubleshoot issues that arise

Skills & Experience:

  • 2+ years of experience in operating roles at fast pace startup environments
  • Ability to develop insightful quantitative analyses, paired with strong critical thinking and sound business judgment
  • Proficiency with Google Sheets, Excel, and SQL
  • Proven process improvement experience and love making things more efficient
  • Deep empathy and obsession for customers
  • A passion for helping others and making things right

Additional Requirements:

  • Candidate must reside in Singapore and not looking for remote work
  • Candidate must have work eligibility in Singapore

Why Join BitGo?

Disrupting an industry takes vision, innovation, passion, technical chops, drive to deliver, collaboration, and execution. Join a team of great people who strive for excellence and personify our corporate values of ownership, craftsmanship, and open communication. We are looking for new colleagues who bring innovative ways of thinking and problem solving, and who want risks to be part of the team that changes the world’s financial markets.

Here are some of the benefits of working at BitGo:

  • Competitive base salary, bonus and stock options
  • 100% company paid health insurance for employee, partner and dependents
  • Up to 5% 401k company match
  • Paid parental leave, paid vacation
  • Free custom lunches, dinners and snacks 
  • Computer equipment and workplace furniture to suit your needs
  • Great colleagues and inspiring startup environment
  • Benefits may vary based on location 

Cryptocurrencies are the most disruptive change the financial services industry has seen in years. Join us and you’ll be able to look back and say you were part of the team that transformed investing.

Job ID: 5084756002