Senior Operations Executive

Senior Operations Executive


Birchbox UK is looking for a Senior Operations Executive to help manage the day-to-day operations of the company. This role is based at our London office, with occasional travel (1 trip per month) to our warehouse in Milton Keynes as needed.



  • Manage our monthly box assortment process to determine the optimal number of box variations and contents to enable us to personalise the subscriber experience whilst managing operational complexity and cost (using intermediate Excel and in-house technical tools)
  • Allocate our monthly boxes to customers, using historical data, product attributes, and beauty profile constraints to ensure our customers get the best box for them (also using intermediate Excel and in-house technical tools)
  • Work closely with our brands team and supply chain to ensure box assortment closes on time and help manage sample stock to meet demand
  • Monitor box stock throughout monthly subscription cycle to ensure we do not run out of supply
  • Help manage our 3PLs such as our warehouse and various courier companies to ensure consistent and accurate delivery of boxes
  • Analyse and report-out on monthly box allocation accuracy and customer satisfaction to identify ways to improve customer personalisation and “box happiness”
  • Work closely with our Product Manager / Engineers to develop and implement technological automation and improvements to our box assortment and allocation tools and process
  • Think of ways to improve and develop operational protocols and processes to prevent repeat problems and make our team more efficient
  • Provide general support to Senior Operations Manager across operations / supply chain / logistics
  • Please note: Scope of role may evolve as we continue to grow rapidly!


  •      Educated to degree level – minimum 2:1 from a top ranked University
  •      3+ years of experience in an operations / supply chain / logistics role
  •      Intermediate to advanced Excel skills required
  • You...

    …are a strategic problem solver – you constantly have ideas for how to make a situation or service more efficient and successful

    …are data driven and very comfortable with technical tools

    …are motivated by being part of a fast-paced, start-up environment and have the mindset that no job is too small

    …think quickly on your toes and resolve issues as they arise

    …are happy taking full ownership and responsibility for tasks

    …are analytical, detail-oriented, and persistent

    ...are customer centric

    About Birchbox:

    Birchbox is a disruptive company that is changing the way people discover and shop for beauty. We combine a personalised subscription service that delivers high-end samples directly to our members with an online magazine and ecommerce shop. Our platform provides our brand partners with a more effective way to access customers.  Birchbox was founded in September 2010 in New York, and extended to Spain, France, and the UK in September 2012. We are backed by top VC firms, including Accel Partners and First Round Capital. In the UK, we are a small, passionate team based in Mayfair. We are growing fast and there are tremendous opportunities for driven, enthusiastic individuals. If you'd like to help build an exciting business (and have fun along the way), this could be the place for you.

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