Part Time Customer Operations Specialist

Position Overview

We are looking for an innately empathetic, positive Customer Operations Specialist to connect with our customers - answering questions, resolving issues, and making personalized product recommendations. Our Specialists don’t use scripted responses because each customer is unique and deserves a personalized interaction. Our Customer Operations Specialists are the heart of our business and have a major impact on our continued success. This is a role with clearly defined tasks on a collaborative team with supportive managers.

** Part time Customer Operations Specialists work up to 29 hours per week -- days, evenings and weekends -- with the flexibility to work some shifts from home. Trainings and meetings are held in our NYC office.



  • Act as the voice of Birchbox, spending your days on the front lines servicing our customers
  • Correspond with customers across several channels, including chat, phone, email, and social media
  • Troubleshoot and resolve customer issues with the utmost care and respect by listening to their problems and offering creative resolutions
  • Ensure all customer interactions follow PCI Compliance and Personal Information Management policies and guidelines
  • Consistently deliver personalized service while meeting quality and productivity goals
  • Share customer feedback and information with other team members in order to continuously improve and evolve the customer experience
  • Contribute to a positive, energetic team culture



BA/BS or 2+ years of experience working in a customer service focused environment

  • Excellent written, verbal, and listening skills
  • Strong problem solving skills
  • Enthusiasm for and vast knowledge of beauty and grooming
  • Empathy, warmth, humility, and a sense of humor
  • A happy, positive attitude that empowers you to assist our customers every day
  • Spanish speakers a plus
  • Experience using ZenDesk and Magento a plus



… are kind, patient, positive, empathetic and adaptable to an ever-changing environment

… are a go getter and eager to take on customer challenges

…think quickly on your feet to resolve issues as they arise

…are a strategic problem solver – you have ideas for how to make a situation or service more efficient and successful

… are able to remain calm under pressure

… have a strong sense of accountability

…are willing to roll up your sleeves and do whatever it takes to get the job done

are self motivated, a gifted self-manager, and have the mindset that no job is too small

…love to have fun at work!


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