Job Description
About This Role
The Lead People Services Coordinator is focused on providing effective regional support to employees, HRBPs and former employees. This position will be responsible for complex problem resolution and/or case management.
What You'll Do
• Manage regional program services (benefits, onboarding, offboarding, etc.) and/or careful redirection to escalated support resources
• Facilitate and present benefits at New Employee Orientation weekly or biweekly (including processing I-9s)
• Collaborate with centers of excellence and regional HRBPs to resolve and document complex issues
• Responsible for the management of SOPs and process maps
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• Perform special projects as assigned by the management team
• Serve as backup support for Global Service Delivery team
• Achieve stated performance measures and adhere to established customer service standards
Qualifications
Who You Are
You are collaborative and thrive in a team-oriented environment. You are agile, and enjoy working in a fast-paced environment.
• Previous experience (3 to 5 years) in benefits, payroll, general human resources or customer service required
• Experience working in HR shared services operations required
• Ability to interpret and communicate HR Policies, procedures and programs
• Ability to deliver excellent customer care for complex services
• Critical thinking, problem solving and judgement skills
• Service-oriented attitude and willingness to train other team members
• Good listening skills and patience to work with all types of employees
• Ability to maintain a positive attitude
• Individual should have high energy with the ability to organize/prioritize workload
Education:
• Bachelor’s degree
Additional information
The Company
At Biogen, our mission is clear: we are pioneers in neuroscience. Biogen discovers, develops, and delivers worldwide innovative therapies for people living with serious neurological and neurodegenerative diseases. One of the world’s first global biotechnology companies, Biogen was founded in 1978 and today has the leading portfolio of medicines to treat multiple sclerosis, has introduced the first and only approved treatment for spinal muscular atrophy, and is focused on advancing neuroscience research programs in Alzheimer’s disease and dementia, MS and neuroimmunology, movement disorders, neuromuscular disorders, acute neurology, neurocognitive disorders, pain, and ophthalmology. Biogen also manufactures and commercializes biosimilars of advanced biologics.
Global Business Services
The vision of Global Business Services (GBS) at Biogen is to be recognized as a world-class Global Business Services organization driven by the desire for excellence in its people, business solutions, execution, and partnerships with internal customers.
We do this by partnering with the business and enterprise functions (internal customers) to identify repeatable, scalable business processes that be standardized, optimized, collocated where appropriate to drive maximum effectiveness in operation, while also driving enterprise efficiencies. GBS will deliver these services by leveraging a global delivery model, operational transparency, and metrics, leveraging global best practices, and a service-oriented process improvement culture. All solutions will be supported by strong business cases and ultimately monitored for the effectiveness and efficiency against benchmarks and service level agreements.
Additional Information
The Lead People Services Coordinator is focused on providing effective regional support to employees, HRBPs and former employees. This position will be responsible for complex problem resolution and/or case management.