French Language Customer Support Representative

COME PLAY!

Since its founding in 2002, Big Fish has been the world’s largest producer and distributor of casual games, with titles which continuously land us at the top of app store charts. Today, we’re bounding into the mid-core space, exploring new and exciting forms of gameplay, and producing more fun than ever! Big Fish is home to six individual studios, each with its own unique style of game-play. Together, we’re united under a common goal: to produce and develop the very best in mobile gaming, and bring fun and entertainment to our millions of customers across the globe!

THE MISSION

We’re currently looking for the next class of recruits to join our exemplary Customer Support team! This is not a call center role, or a “work-from-home” position – our Customer Support Representatives respond to our customers via email directly from our Seattle headquarters. At Big Fish, we strive to deliver games that make our customers feel good, and our Customer Support Representatives are our first-line defenders of that mission!

A SUCCESSFUL CANDIDATE IS….

  • Fluent in English and French (native proficiency preferred)
  • Familiar with casino-style and free-to-play games/apps, and comfortable supporting such products
  • An effective and empathetic communicator with the ability to type 45+ words-per-minute, with accuracy
  • Curious, resourceful, and self-motivated
  • Adaptable and able to effectively apply feedback
  • Able to prioritize tasks and take accountability for their work
  • Collaborative and willing to lean-in when needed


SOUND LIKE YOU? HERE’S HOW TO APPLY!

  • Click the link on this page to start your application
  • Upload your resume
  • Upload a cover letter (in both English and French) based on this prompt: Tell us about a time when you had to take ownership of a project/problem, how you approached it, and how it was ultimately resolved. Applications without a cover letter will not be considered.
  • Submit your application for review!


Be the next Big Fish in The Pond!


Meet Some of Big Fish Games's Employees

Meg C.

Senior Game Producer

Meg works to assemble and develop a talented mid-core team with cohesive skills sets to create Big Fish Games titles together far into the future.

Mars J.

Director, Liftoff Labs

Mars oversees the Big Fish Games virtual reality studio—Liftoff Labs—he and his team explore, in-depth, the frontiers of new technologies and push boundaries to create ground-breaking products.


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