Operations Associate

A Better company

We believe homeownership is valuable. Here’s why: Not only has homeownership historically been one of the most reliable ways to build wealth, it also strengthens ties to community and contributes positively to overall well-being. The way the mortgage industry operates today makes it harder and harder for people to consider homeownership -- so we set out to change that. The traditional mortgage process is designed to confuse, riddled with unnecessary fees, takes too much time, and is built on a foundation of misaligned incentive structures. It’s time Americans had a Better option.

A Better option is one that puts customers in control of the largest financial transaction of their lives. It’s built with best-in-class technology, supported by non-commissioned staff, and offers affordable financing options that meet customers where they are.

Since 2016, we’ve already funded over $1B in loans, raised $75M in capital, and won the NerdWallet Best Online Mortgage Lender for Customer Service and we’re just getting started.

Trying to modernize a decades old industry isn’t easy, but it is supremely rewarding. Become part of a Better team.

A Better opportunity

Better is looking for an Operations Associate to join their new team in Irvine, CA. This person will be responsible for developing and maintaining a top notch customer experience for borrowers. The ideal candidate will be a highly organized communicator capable of making sound decisions while maintaining composure in a fast-paced environment.

Responsibilities will include:

  • Assisting the Loan Processors in delivering a positive experience for borrowers
  • Facilitating communication to the borrowers throughout the process
  • Developing the customer experience as we look to change and refine it based on customers needs

Attributes we value

  • Strong sense of empathy
  • Strong communication, organization, and time management skills
  • Ability to troubleshoot and solve problems independently
  • Ability to maintain composure in a fast-paced environment, strong sense of hustle

 


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