IT Support Lead

A Better company

At Better, we're making getting a mortgage fast, simple, and delightful. Recognized as the technology leader in mortgage lending, Better provides borrowers a superior home financing experience to any previously possible.

From our offices in Downtown NYC, we're revolutionizing a $12 trillion industry by simultaneously building the future of real estate and upgrading the consumer credit experience. Our team integrates leading software engineers from companies like Spotify and Google into a mortgage bank that has three generations of experience, creating an institution unlike any other. Together we’re building groundbreaking technology driven by user-centric design principles, and the goal of making the mortgage experience what it should be – an exciting and delightful part of the biggest transaction in most people's lives.

A Better opportunity

Better is looking for a self driven person who can help build, maintain, and oversee our IT function. We want someone who can work strategically with the team and our Head of Devops to develop an IT function that aligns with our business needs. The ideal candidate is a customer-service driven, technical person who can manage day-to-day operations and provide tech support to the employees. This person should be comfortable multi-tasking, maintaining a high attention to detail, and is resourceful with ability to take direction when necessary.

Responsibilities will include:

  • Support OS X and Windows users (e.g. software installs and VPN troubleshooting)
  • Provision, manage, and repair of employee's laptops
  • Enforce best practices of office IT security
  • Provision and support of VOIP telephony and telepresence equipment
  • Support wired and wireless networks
  • Create documentation for frequently asked questions
  • Asset management and procurement

Attributes we value

  • 2-3 Years Experience
  • Familiar with Active Directory
  • Understands basic networking (Experience with VLANs, Subnets, Firewalls)
  • Preference for those who have worked in companies that require compliance
  • Fluent in English (Orally & Written)
  • Able to write and maintain documentation
  • Familiar with Help Desk ticketing systems
  • Preference for those who have worked with overseas IT offices in the past
  • Basic AWS Experience preferred

Bonus Points for

  • Proficient at the command line
  • Passion for open source software
  • Familiarity with the tenets of Unix philosophy
  • Knowledge of identity management / authentication systems (LDAP/Radius)
  • Comfortable communicating/managing remote offices

Meet Some of Better Mortgage's Employees

Vishal G.

Founder & CEO

It's not just about having the best idea—it's about actually making it happen.

Taylor M.

Business Operations Analyst

Taylor pushes Better to keep growing by identifying, prioritizing, and solving internal challenges. Her goal is to develop and promote process improvement for regular business operations.


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