Customer Experience Associate

A Better company

At Better, we're making getting a mortgage fast, simple, and delightful. Recognized as the technology leader in mortgage lending, Better provides borrowers a superior home financing experience to any previously possible.

From our offices in Downtown NYC, we're revolutionizing a $12 trillion industry by simultaneously building the future of real estate and upgrading the consumer credit experience. Our team integrates leading software engineers from companies like Spotify and Google into a mortgage bank that has three generations of experience, creating an institution unlike any other. Together we’re building groundbreaking technology driven by user-centric design principles, and the goal of making the mortgage experience what it should be – an exciting and delightful part of the biggest transaction in most people's lives. 

A Better opportunity

We’re putting the mortgage industry on notice. We’re done with the inefficiency, excessive costs, and horrible experience being perpetrated on home buyers.

Following the status quo won’t help us deliver a 1% mortgage experience to the 99%. The solution lives in our relentless drive to make getting mortgages better, with tireless attention to our principles:

  • Humans are better than computers at having empathy, understanding individual situations, and creating solutions to help people. Let them.
  • Computers are more efficient than humans at working with massive data sets, performing complex calculations, and validating thousands of rules. Use them.
  • The rules of the status quo are broken. Change them.

You will be at the front line, making every borrower’s mortgage experience better. During the first three months of the job you will learn our approach to service while becoming an expert on home finance as a licensed loan consultant in numerous states. From there, you will be working with consumers to guide them through the mortgage process. In addition, you’ll have opportunities to share customer insights with our product team, helping to improve Better’s core technology.

While most Better customers choose to work entirely online, many will choose to contact us for support. This creates an opportunity for you to provide an even better experience by adding empathy, guidance, and delight.

Attributes we value

The ideal candidate will be a highly organized communicator capable of delivering best-in-class service while maintaining composure in a fast-paced environment. This position will require sophisticated interaction with both the software that we’re building and the clients we’re serving.

  • Desire to help each consumer with the most important financial transaction of their life
  • Ability to think mathematically and work through complex scenarios
  • High personal integrity
  • A degree or significant professional experience in the hospitality/service industry
  • A record of academic achievement, and keen intellectual ability
  • The desire to crush it
  • Must be willing to work night + weekend shifts

Better career advancement

We believe in building a meritocracy that rewards great work with greater responsibility. Your role working with borrowers will help you become a customer experience pro, a consumer finance expert, a product management and development geek, and a mortgage markets aficionado. These skills will open a number of career paths to you within our company. You may grow to work with more complex borrowers, building an even deeper understanding of credit analytics and capital markets. You might work with our product team to improve our technology, participating in new feature ideation and iterative testing. You could assist our marketing department to work on campaigns that resonate with potential borrowers. Or maybe you’ll make your own path within the organization, discovering roles and responsibilities to improve Better.


Meet Some of Better Mortgage's Employees

Vishal G.

Founder & CEO

It's not just about having the best idea—it's about actually making it happen.

Taylor M.

Business Operations Analyst

Taylor pushes Better to keep growing by identifying, prioritizing, and solving internal challenges. Her goal is to develop and promote process improvement for regular business operations.


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