Business Operations Associate

A Better company

At Better, we're making getting a mortgage fast, simple, and delightful. Recognized as the technology leader in mortgage lending, Better provides borrowers a superior home financing experience to any previously possible.

From our offices in Downtown NYC, we're revolutionizing a $12 trillion industry by simultaneously building the future of real estate and upgrading the consumer credit experience. Our team integrates leading software engineers from companies like Spotify and Google into a mortgage bank that has three generations of experience, generating an institution unlike any other. Together we’re building groundbreaking technology driven by user-centric design principles, and the goal of making the mortgage experience what it should be – an exciting and delightful part of the biggest transaction in most people's lives.

A Better opportunity

The business operations (‘BizOps’) team at Better is responsible for identifying, prioritizing and solving Better’s most critical business challenges in a fast-moving environment. We are, in essence, the internal SWAT team of the business - a mix of strong analytical capabilities, sharp business acumen and “get stuff done” mentality. We use a structured approach to drive company strategy across major business functions, develop operational plans to enable innovative offerings and lead execution against our recommendations. A shortlist of past projects include,

  • Operationalizing a first-of-its-kind consumer offering that contributes the majority of the company’s purchase volume today
  • Developing and executing a capacity expansion plan to triple mortgage production capacity within 6 months (including the establishment of offshore teams)
  • Designing the company’s expansion strategy across states
  • Enabling robust pricing strategies coupled with tight feedback loops through a series of data analysis, industry studies and customer interviews
  • Understanding key drop off points in the customer conversion funnel and working with product, sales and marketing teams to address root causes        

As part of the BizOps team, your responsibilities will be wide in scope. You can expect to actively contribute in the following ways:

  • Identify, prioritize and solve ongoing business requirements for a rapidly growing company
  • Gather and analyze information to generate actionable insights
  • Monitor our external environment (e.g., market conditions, competitive pressures, regulatory landscape) and derive implications for the business
  • Drive alignment on priorities across key business functions (e.g., operations, product, marketing, capital markets, corporate)
  • Lead execution on major, cross-functional company initiatives

Attributes we value

  • You are a strong performer with 2 years of experience in business operations/management consulting.
  • You have a bias for action, as well as a strong sense of practicality and effectiveness.
  • You have strong data analysis, data modeling and presentation skills; SQL/R/Python is a big plus.
  • You’ve worked previously with an early-stage company / have tangible experience building something from the ground up.
  • You have excellent communication and relationship-building skills.
  • You are highly adaptable, and able to thrive in ambiguous or uncertain environments.

Meet Some of Better Mortgage's Employees

Vishal G.

Founder & CEO

It's not just about having the best idea—it's about actually making it happen.

Taylor M.

Business Operations Analyst

Taylor pushes Better to keep growing by identifying, prioritizing, and solving internal challenges. Her goal is to develop and promote process improvement for regular business operations.


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