Customer Experience Associate (Denver)

    • Denver, CO

Thank you for your interest in joining the team at Betterment! We are all finding ourselves in an uncertain environment given the ongoing developments with Coronavirus (COVID-19). As you know, Betterment’s mission is to empower people to make the most of their money so they can live better, and we maintain that steadfast commitment regardless of market conditions.

We are hiring slowly but thoughtfully at this time. We will be reviewing all applications for each open role on a weekly basis through June, 2020. Given this shift in hiring pace, you may not hear back from us for a few weeks. If your application seems like a good fit for this position, we will contact you in order to schedule a phone interview.

About the right team member:

You like interacting with people, fixing things, and are a master at the art of the analogy. You understand what it means to be a champion of a brand. You are the voice of the company for customers, and relish providing them with that “wow” moment. You understand what it is like to be a customer, and appreciate going above and beyond to delight people and solve their problems. This role is key to enhancing our customer-focused product, supporting its users, and is relied on by every team in our organization.

Recent graduates welcome!

This role is based in Betterment’s Denver office.

At Betterment you will get to:

  • Deliver above-and-beyond customer service and experiences through phone and email channels
  • Troubleshoot customer issues and concerns, investigating why they happened, and communicating with multiple teams to find rapid resolutions

You will be effective if you have:

  • At least one year of relevant work experience
  • Expertise with customer service
  • Technical savvy, specifically the ability to navigate multiple complex systems simultaneously to respond to customer inquiries
  • Exceptional written communication skills and ability to build rapport
  • Weekend and evening availability required

Bonus points If you have:

  • Customer service, call center or related experience working with CRM systems (for example, Zendesk, Salesforce, Desk, ZoHo, etc.)
  • Financial services or retail banking experience

About Betterment:

Betterment is the largest independent online financial advisor with more than $22 billion in assets under management. The service is designed to help increase customers’ long-term returns and lower taxes for retirement planning, building wealth, and other financial goals. Betterment takes advanced investment strategies and uses technology to deliver them to more than 480,000 customers across its three business lines: direct-to-consumer, Betterment for Advisors, and Betterment for Business. Learn more.

Come join us!

We’re an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, gender (including gender nonconformity and status as a transgender or transsexual individual), sexual orientation, marital status, age, physical or mental disability, citizenship, past, current or prospective service in the uniformed services, predisposing genetic characteristic, domestic violence victim status, arrest records, or any other characteristic protected under applicable federal, state or local law. 

Betterment is an automated investment financial service company, helping everyday people manage, protect, and grow future finances with smart technology.

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