Broker/Dealer Operations Associate

About the right team member

You are process driven person who loves checking items off your to-do list. You are always thinking of ways to make complicated tasks more efficient. You have a knack for foreseeing when a situation could be risky, and can quickly shut it down.

You are extremely detail-oriented with a passion for organization. You learn complex topics quickly and are adept at thinking on your feet and solving problems in a creative manner. You are skilled at interacting with people and are a strong communicator.

You are excited to support our customer operations and can be relied on to keep our growing business running smoothly.


  • Drive customer-focused operations including reviewing and processing transactions, risk management processes, and fielding third-party requests 
  • Suggest improvements to operational processes and ways to make servicing customer requests more efficient and scalable 
  • Troubleshoot operational problems, investigate why they happened, and collaborate with the engineering team to fix the problems 
  • Interact with customers on an as-needed basis to resolve operational inquiries 
  • Work with the Customer Experience team on operational topics to provide a unified customer experience 


We are seeking candidates with a process-oriented mindset and a strong desire to work in a fast-paced startup environment. Successful candidates will have: 

  • Bachelor’s degree 
  • Prior experience in back-office operations, finance, tax, or business administration 
  • Proficiency with Excel
  • Detail-oriented mindset 
  • Incredible organizational skills 
  • Ability to learn, adapt and solve problems quickly
  • Good intuition/ability to assess unclear situations with limited information 
  • Desire to work in a startup environment 
  • Strong communication skills, both written and verbal, and ability to interact with customers empathetically


  • Prior financial services experience 
  • SQL experience

Come join us

Please apply below and include a PDF copy of your resume

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