Employee Experience Associate
- Santa Ana, CA
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.
- Right now we’re funding over $3 billion in home loans per month
- We’ve funded over $14 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A Better opportunity:
Better.com is growing and we’re looking for an Employee Experience Associate to join our People team. If you’re looking to make an impact alongside a collaborative team that’s transforming the homeownership industry, check us out.
Our Employee Experience Associates work to build, iterate and execute on our people management processes, aligned with curating an environment where our people have the tools and resources they need to add value.
Responsibilities will include:
- Employee interactions
- Consistent check-in points (45, 90, 6 months, 1 year, exit, etc)
- Pulse checks with ICs
- Working with manager to provide leaders regular updates on how their team is doing
- Some Employee Relations support, thought partnership, and coaching for employees and management
- Deployment of programs (examples below)
- Onboarding success and integration
- Working with leaders to identify high potential employees
- Fostering a real-time and continuous feedback environment
- Holding leaders and managers accountable to managing performance
- Executing promotions and internal transfers
We are looking for someone who puts people first, working in the best interest of both our employees and the company. This person should have a strong understanding of people guidelines and can navigate situations thoughtfully and effectively.
- 3+ years experience in an Employee Relations, HR Generalist or equivalent role
- Demonstrated experience providing solid judgment and experience assisting risk relative to the business
- Excellent written/verbal communication and creative problem solving skills
- Demonstrates empathy and experience driving inclusive results in their work
- Energized by a constantly changing environment
- Integrity and strong emotional intelligence. Leads with empathy and intuition.
- Ability to cultivate relationships and build rapport quickly across teams
- Experience using data to identify insights that drive action
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Better.com is committed to paying NYC HQ salary bands, for all employees, regardless of where they are located and does not adjust salaries based on cost of living location. Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:
- A $500 stipend to set up the WFH office of your dreams
- Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
- Personalized care and tools for realizing your mental health and wellness goals
- Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan
Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
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