Technical Support Specialist (NYC)

We are looking for a customer support master who is excited to provide our rapidly growing customer base with fantastic support. You and your teammates will be interacting via email, chat, video call, forums and more. You’re a great match if you possess creative troubleshooting skills to offer and provide solutions to customers.

Responsibilities

  • All Technical Support Specialists are expected to become an expert in BetterCloud in order to provide the best support possible
  • As part of the training process, each Specialist is tasked with completing the Google Apps certification exam, as well as all other relevant certification exams
  • Continuously creating, editing, and managing content for our extensive Knowledge Base
  • Prioritizing incoming chats and tickets, answering customer inquiries, and implementing creative solutions
  • Communicating cross functionally with Sales, Customer Success, Development and Engineering to aid customer acquisition, satisfaction, and retention
  • Have ownership over various projects and/or pillar of the support organization

Qualifications | Required

  • Creative thinker and strategic problem solver
  • Comfortable with multi-tasking
  • Enjoy engaging with both happy and unhappy customers
  • Work effectively and efficiently both within a team and on your own
  • Excited to play an integral role during our company’s most rapid growth period

Qualifications | Recommended

  • Customer Support Experience
  • Google Apps, Office 365, Zendesk knowledge
  • SaaS/Cloud-based applications
  • IT/Systems Administration
  • Basic programming/coding knowledge

Compensation/Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator


BetterCloud doesn't just accept difference — we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products, and our community. BetterCloud is proud to be an equal opportunity workplace and is an affirmative action employer.


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