Strategic Solutions Engineer

BetterCloud is the first provider of SaaSOps solutions to manage and secure the digital workplace. Over 2,500 customers in 60+ countries rely on BetterCloud to automate processes and policies across a company’s SaaS application portfolio. A pioneer of the SaaSOps movement, the company established the first-ever “SaaS Application Management and Security Framework” via two published books entitled “The IT Leader’s Guide to SaaSOps” — Vol. 1: “A Six-part Framework for Managing Your SaaS Applications” & Vol. 2: “How to Secure Your SaaS Applications.” BetterCloud is headquartered in New York City with offices in San Francisco, CA and Atlanta, GA.

We’re looking for a Strategic Solutions Engineer in New York to collaborate closely with the Sales and Customer Success organizations as well as partner throughout the world. This person will assist in architecting a solution to meet the customer's management, security and technical needs for their critical SaaS applications. As we continue to grow, we strive to stay ahead of the learning curve in all areas of cloud technology, and work to educate both our internal teams as well as our customer’s teams on best practices around deploying our solutions within their environment.

Requirements

  • 5+ years of experience in a customer facing Solutions Engineering capacity. 
  • Strong familiarity with SaaS applications such as G Suite, Okta, Office 365, Box, and Dropbox, preferably on an administrative level, as well as REST APIs.
  • Ability to think critically and logically under pressure and to quickly communicate complex ideas around a technical topic.
  • Have the ability to quickly learn new technical concepts and be self-directed in your learning.
  • A positive attitude towards change and ability to adapt.
  • Ability to handle customer situations with empathy and ownership
  • Comfortable traveling up to 20% for client meetings 

Responsibilities

  • Serve as trusted advisor to our prospects and customers throughout the sales process and entirety of the customer lifecycle.
  • Understand customer requirements and communicate the business value of solving technology problems using BetterCloud.
  • Facilitate solutions discovery, solutions overview, technical deep-dives, and solutions validation sessions with customers.
  • Prepare demos and Proof of Concepts (POCs) to demonstrate various use cases for BetterCloud’s Platform.
  • Execute the delivery of POCs for customers that have more complex use cases,  to illustrate product capabilities and how they align specifically with customer objectives
  • Build relationships with customers by serving as the technical liaison for both sales and success teams.
  • Participate in responding to RFIs / RFPs that highlight BetterCloud can meet and exceed customer requirements.
  • Distill and communicate customer needs and product feedback to Product Management, Engineering, Marketing and Sales.

Compensation | Benefits

  • Competitive salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator 
  • Certification in relevant SaaS application (G Suite, Office 365, Okta, Box, etc)

BetterCloud is an Equal Opportunity Employer, including disabled and vets.


See Inside the Office of BetterCloud

BetterCloud is a technology and services company that provides critical insights, automated management, and intelligent data security for cloud office platforms. Launched in 2011, BetterCloud currently services over 50,000 IT Teams and 300 million users with secure data connections, proactive platform monitoring, and hassle-free setup. Powered by open APIs, BetterCloud supplies specialized solutions and supports—optimizing performance for the Google apps and Office 365 platforms.


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