Renewal Sales Specialist

1 week agoUnited States

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero touch workflows, thousands of forward-thinking organizations like Walmart, Oscar Health and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.

Headquartered in New York City, with a product and engineering office in Atlanta, GA, as well as innovation hubs & remote talent across the U.S., BetterCloud has raised $187 million to date.

We’re a high energy, high growth tech company searching for a Renewals Sales Specialist to join our sales organization. The renewal is a critical event in the customer journey and requires the appropriate time and attention to ensure our customers have everything they need in a timely manner to start their new contract. As the first point of contact in this process, you will partner with multiple internal stakeholders (e.g., Account Executives, Customer Success Managers, Finance, Legal, etc.) to ensure that our customers are set up for continued success with their subscription while also identifying growth opportunities. This is a quota carrying position.

About You

  • 1-2 years of professional experience 
  • Bachelor’s degree or equivalent
  • Experience in a fast-paced Technology/ SaaS company that is on a subscription model
  • Excellent interpersonal and customer service skills with the ability to handle objections and facilitate escalations
  • Analytical skills with the ability to understand customer usage patterns and identify growth potential
  • Approaches work with a positive attitude and creative, problem-solving mindset
  • Self-motivated, proactive, detail oriented, and adaptable
  • Driven team player with an empathetic approach who takes ownership for the delivery of customer satisfaction
  • Extraordinary time and process management skills
  • Treats work like a craft, constantly honing and refining skills to adapt to an ever-changing landscape

What You'll Do

  • Manage the renewal process from quote through signature for a set book of customers
  • Act as the first point of contact to answer customer questions and resolve issues around renewals. Develop deep expertise and understanding of BetterCloud’s products, GTM strategy, and standards for pricing and negotiating renewalsResearch customer contracts and purchasing history in order to build timely and accurate quotes for renew
  • Accurately forecast and exceed quarterly and annual  targets in your book of customers, Recognize opportunities to add additional solutions to existing business
  • Handle billing disputes and questions
  • Work cross-functionally with teams such as Account Executives, Customer Success Managers, Finance, and Legal to ensure successful renewals

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Career growth with an industry innovator

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

BetterCloud is an Equal Opportunity Employer, including disabled and vets.


Client-provided location(s): United States
Job ID: 2525914