Implementation Specialist | NYC

BetterCloud is the first SaaS Operations Management platform, empowering IT to define, remediate, and enforce management and security policies for SaaS applications. Over 2,500 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. BetterCloud is headquartered in New York City 

Named one of Forbes’ Billion Dollar Startups in 2017, BetterCloud is looking for a high-performing Implementation Specialist to work with our Implementation Team. We are looking for a passionate and enthusiastic individual to serve as BetterCloud’s first dedicated Implementation Specialist.  This person will be responsible for implementing BetterCloud for some of the company’s highest growth customers. This person will work closely with our Success organization and alongside customers to ensure customers are properly onboarded and our solution implemented. If you love technology, and want to work in a high growth environment, this is the role for you.

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

Responsibilities:

  • Implement our one of a kind management and security platform for BetterCloud customers.
  • Coordinate with our Customer Success Organization to ensure that customers are properly on-boarded.
  • Work closely with IT professionals from some of the most tech-forward companies in the world while maintaining our core principles of always striving to delight
  • Work in a dynamic, fast paced environment and help us stand up one of the newest teams at the company.
  • Capture customer stories to be communicated to our product, engineering, and marketing teams

Qualifications | Required:

  • 2-3 years of professional experience in the implementation of SaaS solutions, either at a technology vendor or a IT services partner.
  • High level of technical proficiency in SaaS technologies and APIs with a high capacity to learn.
  • Exceptional oral and written communication and presentation skills.
  • Customer facing experience.
  • Excited to play an integral role during our company’s most rapid growth period.
  • Willing to occasionally travel to meet customers in-person and work with our engineering team in Atlanta.

Qualifications | Recommended:

  • Has worked at a fast growing startup or IT consulting company.
  • Working experience using Salesforce, Atlassian, and Zendesk.
  • Experience using or managing G Suite and/or Office 365.
  • Experience with HTML/CSS/Javascript

What we offer:

  • Competitive base salary + stock options
  • Full benefits package
  • Career growth with an industry innovator

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