Channel Program Manager

BetterCloud is pioneering the SaaS Operations Management market. As the leader in this market, BetterCloud’s platform empowers IT to define, remediate, and enforce management and security policies for SaaS applications. Over 3,000 customers in 60+ countries rely on BetterCloud for continuous event monitoring, quickly remediating threats, and fully automating policy enforcement. This role will sit in either New York or San Francisco.

BetterCloud’s channel partners are critical to our success, so we are looking for a Channel Program Manager to support the growth of our channel. This candidate will coordinate across numerous teams at BetterCloud to develop and execute programs for our partners. The idea candidate must be extremely organized and have strong communication skills (written, intrapersonal, and interpersonal). The Channel Program Manager must have the ability to manage many projects simultaneously and prioritize initiatives based on business needs and strategy. The candidate must be detail-oriented; the ability to plan, track, and drive forward all aspects of the channel program and agenda are crucial for success in this role. The ideal candidate will have a passion for partnerships, and enthusiasm for growing BetterCloud’s channel partners.


  • Partner with various functions (sales, marketing, services) to orchestrate seamless channel planning, strategy, and programs
  • Develop and track key partner reports and metrics, ensuring up-to-date documentation and socialization
  • Launch and coordinate partner onboarding and ongoing enablement programs
  • Manage partner communications, including partner portal, channel asset library, partner newsletters, partner incentive programs, etc.
  • Manage partner program and track the status of each partner against program goals and requirements.
  • Create partner evaluation criteria/process, and vet incoming partnership requests


  • 2+ years of professional experience
    • Candidates with backgrounds in the following roles are preferred:
      • management consulting / business analyst
      • partnerships/alliances management or programs
      • Business development
      • Partner Enablement/Training or Operations
  • Exceptional oral and written communication skills, with an ability to speak effectively to internal and external stakeholders and leaders
  • Ability to travel >50% of the time is a requirement
  • Must be able to prioritize and multi-task with special attention to detail and follow-up
  • Powerful authority and presence, a natural leader
  • Extremely strong organizational and analytical skills
  • Must be a self-starter and able to influence others to achieve business aims
  • Strong problem solving and troubleshooting skills
  • Exceptional written and communication skills
  • Thrive in a fast-paced, rapidly changing environment and comfortable with ambiguity
  • Bachelor’s degree

Preferred Qualifications

  • Degree from a top tier school with a proven track record of professional success
  • First-hand experience as a program manager or operator in some capacity
  • Experience building strong partnerships with services organizations

Compensation | Benefits

  • Competitive base salary
  • Full benefits package
  • Stock options
  • Career growth with an industry innovator


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