Engineering Manager - Customer Experience
- New York, NY
Better is redefining homeownership and making it simpler, faster—and most importantly—more accessible for everyone. We leverage technology and expertise to find ways that we can make the homebuying journey more approachable and understandable.
- Right now we’re funding over $4.3 billion in home loans per month
- We’ve funded over $42 billion in loans and $3.5 billion in insurance
- We ranked #1 in the U.S. on LinkedIn's Top Startups 2020
- We ranked #11 on Fortune’s Best Places to Work in Financial Services 2020
- Our Founder and CEO was named in Comparably's Top 25 CEOs for Diversity
- We were listed to Forbes’ FinTech 50 2020
- And #15 on the 2020 CNBC Disruptor 50
- We’ve secured over $254 million from our investors to date
Our company is made up of driven, passionate people who bring their unique backgrounds and perspectives to everything we do and we are committed to fostering diversity, multiculturalism, and inclusion. We see the perspectives that each person brings and a diverse workforce as essential for individual and collective success. We believe it’s important to foster a company culture that encourages curiosity and passion—from employee resource groups and learning opportunities to team outings and community outreach.
A Better opportunity
Help us hack a thirteen trillion dollar industry by building a product that will allow more people than the status quo to own a home and build wealth rather than rent for life.The engineering team is growing quickly and as an Engineering Manager, you'll be a big part of defining the technical direction and culture. We encourage proposals for projects off the beaten path, experimentation with different frameworks and libraries, and doing as you see fit to solve problems. Our Engineering team is headquartered in NYC, but is remote friendly. All remote employees must be US-based.
As an Engineering Manager for one of our customer experience teams, you will:
- Lead a team of 4-7 customer focused engineers that is building a suite of products to make the home buying process easier, faster and more delightful for our customers
- Making magic out of a complex and antiquated industry through intense focus on simplification
- Build deep institutional knowledge of the mortgage process and customer journey
- Partnering with cross functional teams like Design, Product, Sales, Operations, etc.
- Bringing your solutions to market through ownership of the full engineering lifecycle: problem identification, solution design, spec, implementation and validation
- You have at least 1 year of experience as a tech lead or engineering manager
- You have experience mentoring junior engineers
- You've led technical initiatives with broad, organizational impact
- You empower your team to make decisions and have a track record of enabling engineers to grow professionally
- You’re interested in solving complex problems that have a real world impact
- You want to continue to be hands on (you'll spend 20-30% of your time writing code)
- We continuously ship code to production 50-100 times every day
- Services written in Node.js, Python (3.6) and Go that expose APIs using GraphQL or OpenAPI
- React, CSS in JS, Apollo/GraphQL, webpack, SCSS, Ember.js on the frontend
- TypeScript / ES7 across the stack
- Postgres for our relational databases, ActiveMQ for our message broker, Redis for caching, Redshift for analytics
- Kubernetes, Docker, and Terraform for deployment and devops
- AWS infrastructure, leveraging EC2, S3, CloudFront, Route53, and much more
The Better mission is rooted in values that drive us.
- We do what’s in the best interest of the consumer, not ourselves
- We have growth mindsets, not fixed ones
- We believe that success lies in execution, not credentials
- We act like owners, not just employees
- We work to find answers on our own, not wait for them to be given to us
- We optimize for mission, not ego
Our mission speaks for itself—we continue to outpace the industry at every turn. We’ve recently joined forces in partnership with Ally Bank, and our backers have helped build some of the most transformative tech and finance companies in history. Kleiner Perkins, Goldman Sachs, American Express, Citigroup, Activant Capital, Ally Bank, and others have invested in our vision for what homeownership can be.
Better Benefits & Compensation
Our total rewards package consists of base salary, yearly cash bonus, equity and benefits. Additional employment-related benefits include:
- Comprehensive healthcare, retirement, and voluntary benefits—including medical, dental, vision, savings accounts, 401k, and more
- Personalized care and tools for realizing your mental health and wellness goals
- Robust holistic wellbeing offerings where you can experience unlimited access to virtual fitness, meditation, yoga, cooking classes, homeschooling preparedness, physical therapy, and more
- Unlimited time off (with manager approval)
- 12 weeks of paid parental leave after only 90 days of employment, and 20 weeks after 24 months of service
- Inclusive fertility benefits for you or your eligible dependents, regardless of participation in a Better medical plan
Better is an equal opportunity employer. We do not discriminate on the basis of age, race, color, religion or religious creed, sexual orientation, gender, gender identity, marital status, family or parental status, disability, military or veteran status, age, or any other basis protected by law. All employment decisions at Better are based on a person’s merit, business needs, and role requirements.
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