Customer Experience Coordinator

The Customer Experience Coordinator works to support, inform and educate our customers. You will be the first point of contact and brand ambassador with our customers. Best Made seeks to build lasting and meaningful relationships with our customers through our support team. In this role, you will listen and understand what the customer needs, be knowledgeable and creative with how we meet those needs, and make every interaction as helpful, informative, and pleasant as possible.

Responsibilities:

• Act as ambassador and embodiment of the Best Made brand.

• Educate and empower customers to become experts on their Best Made gear.

• Expediently respond to customer service issues and inquiries via email, telephone, social media, and in person.

• Coordinates with other departments and team members for issue resolution.

• Generates thoughtful and strategic insights regarding customer needs.

• Proactively builds and enhances relationships with customers.

• Continuously learn about company products and skills to support and enhance customer experience.

Competencies “You Have…”:

• Passion for sharing knowledge with others.

• Relentlessly optimistic attitude.

• Ability to project manage through multiple priorities.

• Knowledge and love of the outdoors, apparel & gear.

• Strong work ethic and problem-solving skills with a desire to grow career through integrity and hard work.

• Attention to detail.

• Excellent written, verbal, conversational, and improvisational communication skills.

• Outstanding teamwork abilities to ensure goals are accomplished.

• Enthusiasm for life and the desire to share that passion with others.


See Inside the Office of Best Made Co

Best Made Co. brings superior-quality outdoor goods to its New York City shop and web store, empowering people to get out around the campfire. The company was started after founder Peter Buchanan-Smith saw a need for a better axe—not only as a lifeline to the wilderness, but as an inspiration for people to reconnect with their hands and nature. The brand has since expanded its offerings to include apparel, bags, tools, and home goods, and was named one of Ad Age's "Top Companies Creatives Will Give Up Their Freedom For."


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