Role Description: Lead network operations and service desk activities for the program. Manage a network operations team responsible for monitoring core network elements, network performance, and facilities for service issues.


  • Effectively lead troubleshooting efforts during outage bridges.
  • Continuously prioritize dynamic workloads based upon the state of the network.
  • Report directly to senior leadership on overall NOC performance.
  • Document overall support plans with manuals and standards.
  • Document specific support plans for each customer based on the contract.
  • Own the overall trouble shooting process for equipment, software and connectivity issues by working closely with the team, service providers and customers.
  • Build out NOC Monitoring Environment.


  • Working knowledge of Microsoft technologies such as Active Directory, Office365, SharePoint, SCCM, Skype.
  • Good understanding of Virtualization Technologies particularly VMWar.
  • Good understanding of AWS Technologies.
  • Good understanding of Enterprise Mobility Technologies.
  • Good understanding of Information Security and Information Assurance.
  • Proactively monitoring network and applications stability and performance to ensure 24x7 operations and availability.
  • Application and Monitoring tools AppDynamics, New Relic, DataDog, Splunk.

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