Resource Capacity Manager

We’re BCG Digital Ventures. Welcome.
We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies.
This is BCG Digital Ventures. Adventure awaits you…

Introducing our Venture Operations Team.

Are you up for the adventure of a lifetime? Our Venture Operations Team is how we redefine what’s possible. It’s where organizational insight aligns with operational excellence to keep our business thriving and producing imaginative ventures that have to be seen to be believed. 
From human resources and information technology to marketing and operations management, the Venture Operations Team is the internal force that drives us forward, enabling us to expand the limits of human expectation with our compelling products, services and ventures.
Together, these one-of-a-kind problem-solvers direct our inner corporate structures with incomparable precision, profound analytic foresight and a deep commitment to world-class business services.

POSITION SUMMARY:
As the US Resource Capacity Manager you will oversee capacity planning, monitoring and allocation for DV’s North America region, ensuring that our ventures are staffed with the right resources from different cohorts (business, product, design, engineering, growth and more), balancing needs across ventures. This person will manage the demand and supply of resources that have to be staffed to different ventures across a variety of product architypes.
 
The Resource Capacity Manager will work closely with the operations planning & sales cadence process to translate the demand in terms of resource needs and co-ordinate with cohort leaders to map to internal FTE supply pools and supply pools from our strategic vendor partners.
 
You will be responsible for leading a team of 3 resource and vendor management experts in ensuring that the DV ventures have the resources they need to build high quality digital products and businesses. Lastly, you will be part of a global network of resource management experts and will help to shape our resource management operations.
 

Capacity planning:

  • Create visibility of staffing pipeline by engaging with senior leadership on upcoming/existing projects and staffing requirements, forecasting potential resource gaps
  • Provide regular capacity updates at (bi)weekly Operating Committee meetings providing insight into resource availability, resource gaps, allocation issues , maximize regional billability, and number of ventures we are able to plan for
  • Develop and maintain various resource management tools and capacity forecast models (together with the Finance team), adding new projects, staff allocations and forecasting short-term and long resource needs by function
  • Conduct regular check-ins with cohort leads along with capacity lead and coordinators on your team to review allocation, utilization, performance considerations, staffing matters, etc.
  • Develop proposals to enhance resource management operations, resource allocation and overall forecasting/capacity planning capability

Resource allocation and deployment:

  • Lead US Operations team in making day to day staffing decisions including ventures, support for proposals, sales development, usage of external resources
  • Maintain real-time visibility of resource availability and capacity outlook working closely with Cohorts
  • Work with senior leadership, resources and venture leadership to resolve more complex staffing challenges and conflicts
  • Work with global DV centers and broader BCG staffing organization to facilitate cross-office staffing
  • Maintain constant communication with Finance team to monitor utilization, venture status, and staffing approvals
  • Ensure overall adherence to DV’s central Staffing Principles as well as provide thought leadership on what these principles should be
  • First point of contact for DV’s current Staffing system (currently Retain International)

Vendor Management:

  • Ensure the use of vendors fits within the overall capacity strategy
  • Oversee the vendor lifecycle management function, strategy and relationships, whilst enabling the vendor management associate to source, select and monitor performance of vendors
  • Maintain real-time forecast of DV’s vendor needs in the context of the broader capacity forecast

Required Experience:

  • Minimum 8+ years’ work experience in a resource management role required
  • Capacity planning experience required in a professional services based organization
  • Bachelor degree strongly preferred, or equivalent number of additional years of relevant work experience
  • Prior to line management experience is a plus, but not required 
  • Experience working with vendors to provide contingent resources is a plus
  • Experience with working in dynamic tech / design / professional services environment preferred
  • High proficiency in working with MS office (Excel, PowerPoint, Word)

The Boston Consulting Group is an Equal Opportunity Employer.  All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law, where applicable.

Meet Some of BCG Digital Ventures's Employees

James K.

Lead Strategic Designer

James focuses on the convergence between understanding consumer needs and making sure everything DV creates is innovative, feasible, and value-generating, both for clients and for the company.

LaMer W.

Experience Design Director

As Experience Design Director, La Mer runs the Communication Design Team and the Experience Design Teams across all ongoing and upcoming ventures.


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