Junior IT Specialist (m/f)

About BCG Digital Ventures
BCG Digital Ventures is a corporate investment and incubation firm. We invent, build and invest in startups with the world’s most influential companies. We share risk and invest alongside our corporate and startup partners via a range of collaborative options.
Founded in 2014, we have major Innovation and Investment Centers in Manhattan Beach, Berlin, London, Sydney, San Francisco and New York, as well as DV Hatches in Silicon Valley, Seattle and Mexico City, with more locations opening in the coming quarters. Our Centers and Hatches are home to a diverse range of entrepreneurs, operators and investors who are building businesses, creating and expanding markets and developing new technologies that benefit millions of people across the globe.
To learn more, visit www.bcgdv.com.
Introducing our IT Team
Our IT team is responsible for the smooth IT operations of our 140-person Berlin office. They ensure all our employees and partners have the correct technical tools to execute their tasks, while keeping a close eye on infrastructure issues, compliance and the safety of our organization. We are looking for a Junior IT Specialist (m/f) to assist the Helpdesk team. This includes, but is not limited to, user support, computer setup, maintenance and service, audio/visual, telecommunications, assisting with network and infrastructure maintenance, and all other technology needs both in the office and at remote site.

As a Junior IT Specialist (m/f) you will use your skills to

  • Learning about providing exceptional level 1 and 2 IT Helpdesk support to staff located onsite and offsite
  • Helpdesk support includes: user support, computer and smartphone setup (Macs and Windows), maintenance & services, telecommunications and assisting with infrastructure maintenance
  • Assist with technology needs both in the office and at remote sites if required
  • Support a variety of operating systems and applications
  • Hardware and software asset tracking and inventory management
  • Working with and assisting the local and global IT teams on any technical projects/rollouts
  • Coordinate the repair and maintenance of AV, office printers and computing equipment with outside vendors

As a Junior IT Specialist (m/f) you will need

  • Degree in IT system administration, computer science or equivalent qualification as well as first relevant professional experiences
  • Basic skills in the following areas: MAC/PC/laptop hardware, software, telecommunications, mobile devices, networking, and server administration
  • Ability to identify and diagnose problems and provide solutions and/or escalate to the appropriate expertise area, including local IT helpdesk staff and IT service centers
  • Reliability and being a cooperative team player; displays tact, patience and the ability to handle stressful situations
  • Ability to work independently as well as in a team environment
  • Displaying a self-starting attitude, resourcefulness and professionalism and very structured approach to work
  • Excellent oral and written English and German and strong communication skills
  • Lifting/moving equipment is required

What we offer

  • Exposure to multiple established and emerging technologies
  • Opportunity to gain relevant experiences in building companies across different industries
  • Regular office and team events as well as constant exchange in the Berlin startup scene
  • Individual learning opportunities and a personalized mentoring program
  • Modern office in the vibrant heart of Berlin
  • Free German language courses
  • In-house health and wellness initiatives, i.e. yoga, massage sessions, organic fruits, etc.

Does this match your profile? If so, we look forward to receiving your application in German or English.

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