IT Helpdesk Lead/Manager (m/f)

About BCG Digital Ventures
BCG Digital Ventures is a corporate investment and incubation firm. We invent, build and invest in startups with the world’s most influential companies. We share risk and invest alongside our corporate and startup partners via a range of collaborative options.
Founded in 2014, we have major Innovation and Investment Centers in Manhattan Beach, Berlin, London, Sydney, San Francisco and New York, as well as DV Hatches in Silicon Valley, Seattle and Mexico City, with more locations opening in the coming quarters. Our Centers and Hatches are home to a diverse range of entrepreneurs, operators and investors who are building businesses, creating and expanding markets and developing new technologies that benefit millions of people across the globe.

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Introducing our IT Team

Our IT team is responsible for the smooth IT operations of our 140-person Berlin office. They ensure all our employees and partners have the correct technical tools to execute their tasks, while keeping a close eye on infrastructure issues, compliance and the safety of our organization. We are looking for a Manager to head the Helpdesk team and drive our IT and Infrastructure Strategy, and being point of communication towards the Global IT Manager based in our Manhattan Beach Head Office and reporting to the Berlin People and Operations Director.

As an IT Helpdesk Lead/Manager (m/f) you will use your skills to

  • You will lead all Helpdesk and Infrastructure efforts, manage stakeholders within the organisation and build our strategy for these efforts. A perfect solution is not done for you until all questions are answered, and every party involved is happy with the end result. You enjoy managing people and building personal relationships with others on a daily basis. Liaising with vendors and suppliers, as well as divisional units within BCG Digital Ventures Berlin, and the implied risks are some tasks you feel comfortable doing. Some of your responsibilities will include:
  • Owning desktop / help desk support, including provisioning and maintaining of a mixed OS environment of desktops, laptops and mobile devices for all employees across all our Berlin office
  • Setting a vision and strategy to enable a highly efficient workforce, including evaluating tools for productivity
  • Establishing and maintaining company wide security policies and procedures for corporate systems and infrastructure
  • Maintaining corporate server infrastructure, including VPN, private server virtualization, and cloud services

As an IT Helpdesk Lead/Manager (m/f) you will need

  • You have strong leadership and team development skills, whilst being hands-on and happy to pick up tickets from time-to-time
  • You will have previous experience with a growing global organization, ideally from a client-driven or professional services structure
  • Strong knowledge of the industry inside and out, having a strong peer network and relationships with the right vendors are must-haves
  • Knowledge of and interest in modern tools and technology for IT systems
  • You do not hesitate reaching out to the right people and are a strong communicator
  • Having worked with different desktop support models before, you feel comfortable with change and can lead through change

What we offer

  • International and interdisciplinary teams working on ventures for the world's leading companies
  • Opportunity to gain relevant experiences in building companies across different industries
  • Regular office and team events as well as constant exchange in the Berlin startup scene
  • Individual learning opportunities and a personalized mentoring program
  • Modern office in the vibrant heart of Berlin
  • Relocation assistance for internationals and free German language courses
  • In-house health and wellness initiatives, i.e. yoga, massage sessions, organic fruits, etc.

Does this match your profile? If so, we look forward to receiving your application in German or English.

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