Director of Experience Design

Out of Sight, Out of Mind - Consumer Tech + Ops/Logistics Startup    

Tame Your Stuff:  Catalog – Sell – Store – Donate – Ditch

Defining & Innovating a New Market – Stuff Management
Join a start-up – OSOM – incubated by BCG Digital Ventures and backed by Iron Mountain.  Our idea has been developed & vetted over 9 months by leading innovators and industry experts.  The resulting concept has been designed & infused with cutting-edge technologies (eg. computer vision, big data, machine learning) to create a product that incites “A-HA” / “WOW” customer reactions.  And, the solution is being integrated with the operational resources & logistic capabilities of the leading physical storage conglomerate to provide clear competitive advantage as we create a transformative on-demand service.     
Our mission is to help people declutter their lives at scale.  Our product helps customers (1) effortlessly catalog and organize their stuff, (2) make simple sell/store/donate/ditch decisions, and (3) fulfill those decisions on-demand with a few taps on their smart phone. 
OSOM is positioned to disrupt several markets including the WW $650 billion consumer to consumer (C2C) e-commerce and US $35 billion consumer storage industries.  In fact, $300m+ has been raised in C2C e-commerce since Sept 2016 and $100m+ has been raised in consumer storage since May 2017.  Bloomberg called storing your stuff the “Hottest Industry Right Now”.
We’ve begun tackling the challenges to own the stuff management market.  Scaling the opportunity requires innovative growth & intersection of consumer features and ops/logistics capabilities.
So, we’re looking for an exceptional Design Leader to drive Research, UX, UI and Branding/Marketing.  We need an innovator to partner with product, engineering and marketing leadership to help craft a compelling vision and ultimately develop a transformative solution.
As a Director of Experience Design, you will use your skills to drive:

Research & Process
Convey team intent with compelling usage of personas, user-journeys, and other storytelling frameworks into high-value solutions
Leverage customer insights & robust testing techniques to drive design decisions
Implement a cross-discipline perspective that considers multiple aspects of the brand/business/experience and creates a way for businesses to align with design to solve problems
Identify and articulate design logic, benefits and tradeoffs
Create design briefs that outline design iterations, prioritized concepts and timelines
Mentor younger design team members to elevate their craft


Create unique solutions to engage users with valuable experiences
Develop prioritized concepts with wireframes, annotations and UX mapping
Translate strategic design into controls, mechanisms and processes that users require to meet goals
Perform wireframe iterations based on feedback from internal reviews and user testing

Develop choices around design and user interfaces that allow cross-discipline teams to solve customer pain points and challenges
Create style guides, templates, and other accelerant frameworks for the design team members
Develop low and high fidelity visual designs, as well as information and content strategy that includes graphical representations of quantitative data or other information elements
Construct quick interactive prototypes that illustrate your UX/UI design: functional with modern effects, animations, and transitions as appropriate, that present a realistic feel of the intended experience

Branding / Marketing

Ensure product is consistent throughout the user journey by creating and maintaining consistency of brand guidelines
Implement and execute marketing campaigns to help commercialize the product
As a Director of Experience Design, you will need:
Formal Training
BS or MS in Human Computer Interaction, Human Factors, Information Science, or
BS in Computer Science with emphasis on UX development, or
BA in Graphic Design with emphasis on UX design
Experience working in/with successful startup (bonus)

Intellect & Instinct

Intellectual curiosity and ability to learn quickly
Strong analytical skills – turn data into actionable insight
Comfort with ambiguity and willing to take calculated risks

Entrepreneurial Mindset
Passion for what we do
Positive outlook and believe anything is possible
Willing to get hands dirty
Collaborative with belief that "none of us is smarter than all of us"

BCG Digital Ventures is a global team of entrepreneurs, designers, engineers, venture architects, product experts and investors. We invent, build and invest in startups with the world’s most influential companies. The business ventures we create build strategic advantages for some of the most important global firms and help them own the next horizon of innovation.
Iron Mountain is a global Fortune 1000 information & asset storage company with over 65 years of experience securely storing everything from critical business information to works of fine art and original recordings of treasured artists. 


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