Developer Advocate

YesterdayBangalore, India
About Bazaarvoice
At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.

The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.

Our brand promise : closing the gap between brands and consumers.

Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.

It’s official: Bazaarvoice is a Great Place to Work in the US , Australia and the UK!

Bazaarvoice is looking for a new member of our Developer Relations team. Thanks to our great sales and marketing teams we already have a built-in audience of developers employed by our clients. As a Developer Advocate you’ll focus on helping those developers be successful with our APIs. This includes a variety of tasks including coding, technical writing, consultation, troubleshooting, training and more. This is a diverse and challenging role that requires a candidate who is as comfortable writing code as they are writing technical documentation and who can explain the inner workings of our API in a conference call with a single developer as well as at a training session in front of a large group of developers.  Successful candidates will take pride in and gain satisfaction from helping other developers be successful with Bazaarvoice APIs.

Responsibilities of the Role:

  • Manage and participate in Bazaarvoice Developer Portal forum
  • Write sample code, apps, tools, and client libraries to assist and inspire developers in using Bazaarvoice APIs
  • Help engineering teams improve products by conveying feedback from developers, advocating for new features, and pushing bug fixes
  • Work with R&D teams to drive development of new APIs and API features including providing guidance on design best practice, technical documentation and training
  • Create API related content including blogs, articles and tutorials
  • Monitor social media interaction points such as forums, blogs, twitter, and other web sites for API issues, and take appropriate action
  • Serve as an escalation point for API questions and support issues
  • Provide guidance and consultation for colleagues, customers and partners as an expert in the Bazaarvoice APIs
  • Support internal Q&A portal and API key process
  • Willingness to participate in local API/developer community

Skills and Experience Necessary for the Role:

  • In depth understanding of REST, internet architecture, HTTP, and API integrations
  • Strong communication skills – both written and verbal
  • Demonstrated programming expertise including full stack web development
  • Ability to create and deliver presentations and author technical documentation
  • A desire to provide outstanding customer service
  • Be a learner, able to explore new areas, learn new things, and quickly apply them to solve new problems.
  • Ability to handle multiple competing priorities in a fast-paced environment

Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.  
We approach every situation with a customer first mindset.

Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA. 
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.

Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity. 
We love what we do, and because we’re laser focused on our mission.

Innovation over Imitation
We seek to innovate as we are not content with the status quo. 
We embrace agility and experimentation as an advantage.

Stronger Together
We bring our whole selves to the mission and find value in diverse perspectives. 
We champion what’s best for Bazaarvoice before individuals or teams.  
As a stronger company we build a stronger community.

Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.
Client-provided location(s): Bengaluru, Karnataka, India
Job ID: a7ecc8dc-45f2-440a-b293-674ccc870773