At Bazaarvoice, we create smart shopping experiences. Through our expansive global network, product-passionate community & enterprise technology, we connect thousands of brands and retailers with billions of consumers. Our solutions enable brands to connect with consumers and collect valuable user-generated content, at an unprecedented scale. This content achieves global reach by leveraging our extensive and ever-expanding retail, social & search syndication network. And we make it easy for brands & retailers to gain valuable business insights from real-time consumer feedback with intuitive tools and dashboards. The result is smarter shopping: loyal customers, increased sales, and improved products.
The problem we are trying to solve : Brands and retailers struggle to make real connections with consumers. It's a challenge to deliver trustworthy and inspiring content in the moments that matter most during the discovery and purchase cycle. The result? Time and money spent on content that doesn't attract new consumers, convert them, or earn their long-term loyalty.
Our brand promise : closing the gap between brands and consumers.
Founded in 2005, Bazaarvoice is headquartered in Austin, Texas with offices in North America, Europe, Asia and Australia.
Who We Want
The Account Manager is part of an exciting team driving client success for Bazaarvoice customers! This role is a part of a team focused on our core clients, responsible for developing and executing a strategy for all sold-in client campaigns.
We are looking for an individual who has strong time management and executional skills, is a strong multi-tasker, is calm under pressure, and enjoys working with clients. The ideal person will be confident upselling, very well organized, professional, and adaptable, and have strong presentation skills. Knowledge of current trends in beauty, lifestyle, pop culture, social media, product reviews and influencer marketing are key for success in the role.
Account Managers drive a positive client experience and identify opportunities to better service clients. They are responsible for all deliverables, tracking and executing campaign performance. Success for this role will be evaluated based on each campaign meeting and surpassing its predetermined KPIs (i.e. number of member social posts, quality of posts, impressions, engagement rates, and various other metrics) and client buildout.
Is this opportunity a good fit for you?
We take pride in our energetic team environment and strong culture. We multi-task well, communicate directly, and lead by example. To be a successful Account Manager at Bazaarvoice, you must be motivated to make your clients successful and take time to understand their objectives, goals, and requirements.
You execute well under pressure and have strong communication skills. Your contacts will range from business to technical, from analyst to executive; being comfortable communicating at all levels is crucial. The clients you will work with are well-known consumer-facing companies, predominantly in the retail and brand space.
You also have experience applying a project management methodology, are deadline-driven, and have excellent decision-making skills around time, and resources. You will be faced with prioritizing your workload on a daily basis in order to deliver an excellent experience for all your clients. Presenting to clients and leading meetings is key to this role, which is why we also include a presentation round in our interview process.
Our company moves quickly and so do we. Passion about life and work is important to us and want to see it from you when we interact with you!
What you'll be doing:
- Define and execute strategies that inspire clients and Influenster Community Members
- Proactively engage with Sales and Client Success
- Confidently “sell” services offerings to Clients
- Facilitate client workshops and sessions, presenting, and walking through our services offerings
- Manage and properly set expectations with both internal and client stakeholders
- Advocate on behalf of the Client and your team
- Manage and drive a portfolio of Campaigns from initiation to close
- Define and maintain timelines identifying milestones, risks, and mitigation strategies
Necessary skills and experience:
- 4+ years Account Management client-facing experience
- Track record of working with clients and internal stakeholders at all levels
- Ability to maintain strong client focus
- Ability to work in a fast-paced environment
- Excellent verbal and written communication skills
- Passion, energy, and a collaborative work ethic
- Proven ability to ramp-up quickly and be a self-starter
- Full authorization to work in the USA
Nice to have:
- Experience in the software/e-commerce industry and/or the Retail industry
Why join Bazaarvoice?
Customer is key
We see our own success through our customers’ outcomes.
We approach every situation with a customer first mindset.
Transparency & Integrity Builds Trust
We believe in the power of authentic feedback because it’s in our DNA.
We do the right thing when faced with hard choices. Transparency and trust accelerate our collective performance.
Passionate Pursuit of Performance
Our energy is contagious, because we hire for passion, drive & curiosity.
We love what we do, and because we’re laser focused on our mission.
Innovation over Imitation
We seek to innovate as we are not content with the status quo.
We embrace agility and experimentation as an advantage.
We bring our whole selves to the mission and find value in diverse perspectives.
We champion what’s best for Bazaarvoice before individuals or teams.
As a stronger company we build a stronger community.
Commitment to diversity and inclusion
Bazaarvoice provides equal employment opportunities (EEO) to all team members and applicants according to their experience, talent, and qualifications for the job without regard to race, color, national origin, religion, age, disability, sex (including pregnancy, gender stereotyping, and marital status), sexual orientation, gender identity, genetic information, military/veteran status, or any other category protected by federal, state, or local law in every location in which the company has facilities. Bazaarvoice believes that diversity and an inclusive company culture are key drivers of creativity, innovation and performance. Furthermore, a diverse workforce and the maintenance of an atmosphere that welcomes versatile perspectives will enhance our ability to fulfill our vision of creating the world’s smartest network of consumers, brands, and retailers.