Product Support Specialist


Getting customers is one thing; keeping them happy is a whole other battle. This position's primary laser-focus is providing Tier I support to customers. You own the problem and the solution. The secondary responsibilities will include product demonstrations and webinars, creating support articles and blog posts for new features, and communicating with the development team with suggested improvements.

Your responsibilities as a Product Support Specialist will include:

  • Provide a positive, personalized experience via phone, live chat, and email to each customer who reaches out. You are not a robot; we want each customer to know how important they are. 

  • Identify, troubleshoot and resolve Tier I technical issues.
  • Communicate suggested product improvements to the development team.

Job Requirements

  • 2 years experience with Tier I software support.
  • Experience supporting SaaS.
  • Bachelor degree from accredited 4 year university.
  • Excellent written and verbal communication skills.
  • Bonus Points: Support of iOS, Android, and Windows Mobile technology.

What we offer

  • Personal responsibility and accountability
  • Choose your own hardware
  • Personal development funds
  • Flexible hours and vacation time
  • Daily catered lunch, fruit and lots of caffeine
  • Relocation help and expenses covered, if need
  • Employer Sponsored Health Insurance
  • 401(k) matching

Apply for this position

Meet Some of Base CRM's Employees

Jo-Anne R.

Product Support Manager

Jo-Anne and her team ensure that all customers have an amazing experience using Base—and they consult the company's customers to help them get the most value.

Harrison W.

Design Manager

Harrison heads up the Base Design Team, recruiting top talent, managing the day-to-day operations of the department, and designing cool creations in between it all.

Back to top