Implementation Success Manager

Description

Business software is changing and at Base we’re leading a revolution against the sales productivity status quo. Join Base and help us shape the future of business computing!

We’re seeking an innovative Implementation Success Manager in our Bay Area office. You will be the person who takes the power of Base to our customers, integrates it to their environments and builds the foundation of our Intelligent Sales Productivity Platform implementation team. At Base, you won’t just help redefine how CRM systems get implemented and integrated into businesses; you’ll bring cutting edge technology to the market while working with one of the strongest product teams that ever existed.

Find out more about what we work on: lab.getbase.com/product/

You can also check our happy customers’ feedback at: resources.getbase.com/why-we-build-base

If you are the best at what you do and are ready to join one of Silicon Valley’s hottest startups, we want to hear from you!

Responsibilities:

  • Leading implementations and integrations of Base into new customer environments, managing the implementation project from start to finish as project manager
  • Working with users to identify, troubleshoot, and resolve issues
  • Collecting feedback that will help improve Base and facilitating this feedback to the product teams
  • Developing process maps of a customer’s sales cycle, determining stages of their sales pipeline, capturing activities within stages, and defining exit criteria for each stage
  • Configuring Base to meet a customer’s specific business and sales needs
  • Collecting a customer’s data and mapping historical data into a customers’ Base environment
  • Conducting training for sales leaders, admin, and all end users
  • Working with customers to suggest improvements to existing sales processes and providing best practices to ensure a seamless adoption of Base for all users

Job Requirements:

  • 3+ years of enterprise software implementation experience
  • Self starter who is driven to conquer projects outside of your core responsibilities
  • Deep understanding of technology and software integration
  • Strong written and verbal communication skills
  • Ability to present in front of an audience and lead customer trainings
  • Strong organization skills and process-oriented
  • Self-motivated drive to constantly improve the quality of the product
  • Experience in process documentation, training, and change management
  • A sense of humor- always a plus!

What we offer

  • Ownership of the projects you are working on
  • Team of passionate people who love what they do
  • Real influence on what exactly we build and how
  • Ability to impact the way thousands of people work every day

And everything you need to do your job effectively:

  • Choice of your own hardware
  • Personal development funds
  • Daily catered lunch, fruits and lots of caffeine
  • Flexible hours and vacation time
  • Relocation help and expenses covered, if needed
  • Employer Sponsored Health Insurance
  • 401(k) matching

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