Customer Success Manager

Description

Business software is changing and at Base we’re leading a revolution against the sales productivity status quo. Join Base and help us shape the future of business computing!

We’re seeking an innovative Customer Success Manager in our Bay Area office. You will be the person who is responsible for building lasting relationships with customers, focusing on the optimization of sales processes while ensuring customers are receiving value and success on the Base Platform.

Find out more about what we work on: lab.getbase.com/product/

You can also check our happy customers’ feedback at: resources.getbase.com/why-we-build-base

If you are the best at what you do and are ready to join one of Silicon Valley’s hottest startups, we want to hear from you!

Responsibilities:

  • Manage and grow some of our largest and most strategic accounts ensuring proactive check-ins are made
  • Own the overall relationship with these customers, working collaboratively to increase adoption, ensure retention, and improve satisfaction
  • Analyze and monitor adoption and product utilization, alerting clients on any risks or general awareness based on these trending metrics
  • Manage customer renewals; alert of any risks and ensure a successful renewal on accounts that you own
  • Work to identify and/or develop upsell and expansion opportunities
  • Cultivate customer champions, reference customers, and case studies
  • Interface and collaborate with our Implementation, Product, Sales, and Marketing teams to develop product solutions that expand and deepen these relationships by being the voice of the customer
  • Communicate major product updates and releases ensuring client enacts changes based on need and interest
  • Empathize with every aspect of the customer experience, putting customers’ needs first

Job Requirements:

  • 3+ years of customer success / enterprise sales / account management experience
  • Self starter who is driven to conquer projects outside of your core responsibilities
  • Deep understanding of technology and software integration
  • Strong written and verbal communication skills
  • Ability to present in front of an audience and lead customer trainings
  • Strong organization skills, driven, and process-oriented
  • Self-motivated drive to constantly improve the quality of the product
  • Experience in process documentation, training, and change management
  • A sense of humor- always a plus!

What we offer

  • Ownership of the projects you are working on
  • Team of passionate people who love what they do
  • Real influence on what exactly we build and how
  • Ability to impact the way thousands of people work every day

And everything you need to do your job effectively:

  • Choice of your own hardware
  • Personal development funds
  • Daily catered lunch, fruits and lots of caffeine
  • Flexible hours and vacation time
  • Relocation help and expenses covered, if needed
  • Employer Sponsored Health Insurance
  • 401(k) matching

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