Account Manager - Credit Card
- Syracuse, NY
Are you ready to join a growing team that puts a premium on productivity and has an award-winning culture, centered around transforming talented employees into effective business leaders?
Then Bankers Healthcare Group is the place for you. We offer innovative financial solutions to licensed and highly-skilled professionals, representing the best of both traditional lending and fintech, and are looking for passionate, impact players to help take our company to the next level.
At BHG, you’ll become immersed in the finance industry—with a variety of loan solutions, credit cards, patient financing, bank programs, and collections services, which have helped BHG become one of the leading providers of finance solutions.
With over 18 years in business, we have the stability of an established company with the speed and agility of a startup, where ingenuity and risk-taking are encouraged, and every employee has the opportunity to learn, grow and thrive.
Who You Are:
You are a motivated sales or customer service professional who is passionate about delivering an exceptional client experience. You excel at multi-tasking, pipeline management, active listening, and have experience leveraging technology while maintaining a personal touch. You are a focused, no quit, A+ player and thrive in a fast paced environment where you can work with teammates that will match your drive and grit.
What You'll Do
- Assist our client base of professionals in activation and usage of our credit card products
- Manage the client relationship from card approval throughout the account lifespan.
- Ability to properly articulate our card benefits and features
- Ability to uncover client needs and articulate value proposition in a clear and concise way
- Answering client questions regarding BHG and credit card terms and conditions
- Connect with our card holders on a daily basis
- Understanding and promotion of BHG and more specifically credit card programs
- Maintaining and documentation of client interactions and activities
What You'll Need
- Love of a fast-paced environment
- Prior customer service and sales experience
- Strong ability to take initiative and confidently direct customer interactions
- Detail and task oriented
- High prioritization and organizational skills
- Able to meet performance deadlines and expectations, proven ability to set and hit goals
- Never believe in settling, find ways to overachieve.
- Knowledge of credit card products
- Experience and understanding of credit profiles a plus
- Knowledge of Microsoft Office Suite (Word, Excel, Outlook), Salesforce a plus
- Strong written and verbal communication skills
Life at BHG
At BHG, we work hard and aren’t afraid to take risks. Since the beginning, our core values of PMA (positive mental attitude), team player and loyalty have been the driving force behind every interaction we have between each other and our customers. We have a healthy respect for the daily grind, yet we value work/life balance. We believe that all employees should have the opportunity to lead and that good ideas can come from anyone. From the top-down, our leaders are actively involved not only in strategic oversight and running the business, but also in the wellbeing and growth of all employees. We consider people our #1 asset, and help employees realize their full potential, set and exceed their goals, and explore new opportunities for personal and professional development.
Why You Should Join BHG
We strive to offer amenities, opportunities, events, and programming that support the interests of our teams, while furthering the culture that makes us Great Place to Work® certified. Some of the benefits you can expect when you join BHG include:
· 100% coverage of monthly health insurance premiums
· Competitive PTO and vacation policies
· Company 401(k) plan with employer contributions after one year
· On-site gym access and memberships, with personal trainers, and certified nutritionists on staff
· Company-sponsored training and certification opportunities
· Monthly award ceremonies where top achievers are celebrated and receive additional bonuses
· Ongoing volunteer opportunities to give back to the community through our BHG Cares program
If you’re ready for a career where you can exercise your passions, be surrounded by co-workers who are relentlessly committed to service, and have a team-player mindset, apply today!
Bankers Healthcare Group is committed to equal treatment and opportunity in all aspects of recruitment, selection, and employment without regard to gender, race, religion, national origin, ethnicity, disability, gender identity/expression, sexual orientation, veteran or military status, or any other category protected under the law. Bankers Healthcare Group is an equal opportunity employer; committed to a community of inclusion, and an environment free from discrimination, harassment, and retaliation.
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