Sr. Specialist, Asset Protection

Summary of Job Purpose andFunction

The primary purpose and function of the Sr. Specialist Asset Protection is to identify, develop, promote and educate the proactive, custodial responsibilities inherent to ensuring the protection of practice assets and the security of our associates in the workplace. This position is responsible for identifying, conducting and resolving investigations related to incidents that have contributed to loss for policy/process change improvements.

Essential Responsibilities and Tasks

  • Live and exemplify the Five Principles of Mars, Inc. within self and team, with emphasis on Mutuality and Responsibility.
  • Promote a strong culture of loss prevention across the practice through coaching awareness of risk/loss and the preventive actions each associate is responsible for (i.e., field/hospital leadership meeting presentations, area/market conference calls and various CTS touch-points).
  • Be responsible for one's own personal development related to being an effective, integrated business leader, actively aware of and partnering in the success of practice initiatives and key result areas.
  • Facilitate an environment for constant improvement, ensuring good communication, with all CTS Teams, Field Leadership and Hospital associates, encouraging all others to be responsible to loss awareness and reduction as related to their unique roles and teams.
  • Provide exceptional, timely customer service for associates and teams requiring loss prevention input, action and services.
  • Partner with field leadership in identifying region/market-specific opportunities for improvement in loss prevention-related financial loss results and measures, including development of unique focus programs and presentations.
  • Assist the Director, Asset Protection in the identification of areas of risk exposure to the practice at the point of sale, then define, develop and execute review programs to minimize risk of loss to the practice, including policy and/or process improvements.
  • Partner with various CTS teams to develop, implement and maintain the highest quality and most efficient systems to ensure strong internal controls, appropriate financial reporting and leverage human resources.
  • Identify risks and control weaknesses in the PetWare software and recommend improvements.
  • Monitor, evaluate and recommend improvements to internal controls, systems and processes for hospital teams, both manual and software related.
  • Partner with field leadership and associate relations to mitigate the risk to associates' security and safety in the event of a potential or imminent threat, including evaluating and triaging internal/external sourced threats and working to implement measures and controls to diminish the danger.
  • Perform auditing of hospital-based system activity, including PetWare invoicing, Daily Sales Audits and timecard reporting, and making recommendations for internal control enhancements.
  • Assist the Director, Asset Protection in hospital audits or other loss prevention projects as required. Initiate, conduct and resolve investigations related to associate-related financial loss, including internal theft, DSA and banking discrepancies, and other issues received from CTS and Field partners.
  • Conduct internal loss interviews, partnered with Associate Relations, including the administration of prosecution and restitution processes.
  • Display a positive and professional attitude towards internal and external clients.
  • Perform other duties as assigned.

Special Working Conditions

  • Ability to work at a computer for long periods of time.
  • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
  • Ability to travel up to 50% of the time for hospital visits, field partnerships (meeting presentations, market tours) and case investigations as necessary.
  • The noise level in the work environment is normally moderate.
  • Environment where pets are present.

Experience, Education and/orTraining

  • Bachelor's degree in Business, Finance or Criminal Justice preferred, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • Minimum five years of relevant professional experience in loss prevention, multi-unit retail management, or human resources required.
  • Previous experience as a Banfield hospital or field leader is beneficial.
  • Wicklander-Zulawski or Reid Interview and Interrogation Certified preferred.
  • Prefer health care background (veterinary or human healthcare, pharmaceutical, etc.).

Residential Requirement

  • The intention is for all Senior Asset Protection Specialists to be based in the field to best serve their regional field leader and hospital associate customers.
  • All field-based specialists are required to live in the region to which they are assigned and the specific market of residence will be determined in partnership with Asset Protection leadership.


Company Policy, Federal and State Laws Forbid Discrimination Because of Age,Color,

Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

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