Sr Coordinator Pre-Employment


The primary purpose and function of the Senior Coordinator, Pre-Employment is to facilitate and oversee the behind-the-scene processes, providing support for Talent Acquisition functions and related programs delivering seamless, accurate and consistent Human Resource information and data administration with a high-degree of customer service. This position interfaces with internal and external contacts and performs assignments of a sensitive nature requiring a high level of use of judgment, discretion and professionalism.


  • Live and exemplify the Five Principles of Mars, Inc. within self and team.
  • Coordinate and monitor new associate pre-employment including offer letters, employment document collection, background checks, licensure requirements, relocation initiation, and sign-on bonus administration.
  • Act as main point of contact for external and internal customers inquiries regarding hiring processes, ensuring inquiries are managed with a sense of urgency and according to Banfield standards of courtesy and customer service.
  • Maintain and audit new hire records via the Applicant Tracking System (ATS) in accordance with Federal and State laws and Banfield record retention policy, ensuring compliance with practice protocols, policies and procedures when handling sensitive candidate data and administering pre-employment screening requirements.
  • Act as main point of contact for external and internal customers inquiries regarding hiring processes, ensuring inquiries are managed with a sense of urgency and according to Banfield standards of courtesy and customer service.
  • Develop and maintain effective and professional communications with all candidates and associates.
  • Act as everyday point of contact for background check vendors ensuring accurate and timely delivery of service.
  • Audit, post, and remove job postings to increase brand recognition and accurate canidate activity for qualified candidates.
  • Update, maintain, and utilize applicant-tracking systems, including data entry, reporting and candidate management.
  • Create, maintain and share documentation on hiring processes through various communication mediums.
  • Understand practice standards and employment practices completely, with the ability to catch errors and omissions in the employment process and associated documentation.
  • Assist with special projects assigned to the team.
  • Other job duties as assigned.

  • Ability to multi-task - Manages multiple tasks at one time; quickly and accurately shifts attention among multiple tasks under distracting conditions without loss of accuracy or appearance of frustration. Ability to work in a fast paced, multitask environment.
  • Communication skills - Reads, writes and speaks fluent English, using appropriate grammar, style and vocabulary. Correctly spells commonly used English words and job specific terms. Demonstrates exceptionally strong written and verbal communication skills.
  • Organizational ability - Demonstrates a systematic approach in carrying out assignments. Is very orderly and excels at cutting through confusion and turning chaos into order.
  • Problem solving skills - Demonstrates a strong ability to identify, analyze and solve problems. Unusually decisive in handling difficult problems. Translates problems into practical solutions.
  • Client service skills - Consistently ensures the team provides the client with attentive, courteous and informative service. Gains and shows personal satisfaction from delivering great service. Administrative skills with strong attention to detail.
  • Intellectual ability - Accurately and consistently follows instructions delivered in an oral, written or diagram format. Can provide directions.
  • Mathematical ability - Ability to add, subtract, multiply and divide, and to compute rate, ratio and percent; ability to convert units of measurement.
  • Computer skills - Comfortably and confidently uses a computer and specialized software. Microsoft Word, Excel, Access, Outlook, etc.

  • Initiative - Shows willingness and aptitude to use own discretion in taking appropriate steps in finding solutions to problems; presents options and ideas to enhance current processes or procedures. Takes on additional responsibility when both big and small tasks need to be done.
  • Integrity - Firmly adheres to the values and ethics of Banfield Pet Hospitals. Exhibits honesty, discretion, and sound judgment.
  • Cooperativeness - Willing to work with others, collaborating and compromising where necessary; promptly share relevant information with others.
  • Flexibility - Is open to changing situations and opportunities and is willing to perform all tasks assigned.
  • Independence - Able and willing to perform tasks and duties without supervision.
  • Tolerance for Stress / Resiliency - Maintains a positive "can do" outlook, rebounds quickly from frustrations and unpleasantness, and maintains composure and friendly demeanor while dealing with stressful situations.

  • Ability to work at a computer for long periods of time.
  • Project timelines and work volume / deadlines may often require more than 40 hours per week to complete essential duties of this job.
  • Must have mental processes for reasoning, remembering, mathematics and language ability (reading, writing, and speaking the English language) to perform the duties proficiently.
  • Ability to carry out instructions furnished in written, oral, or diagram form and to solve problems involving several variables.
  • Ability to stand, walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move) up to 50 pounds.
  • Requires good hand-eye coordination, arm-hand-finger dexterity with the ability to grasp, and visual acuity to use a keyboard and operate necessary equipment.
  • The noise level in the work environment is normally moderate.
  • Environment where pets are present.

  • Bachelor's degree in Human Resources or Business Administration required, or the equivalent combination of education, training and experience that provides the required knowledge, skills, and abilities.
  • Minimum three years of relevant professional experience in human resource compliance or recruitment support.
  • Advanced proficiency using an applicant tracking system required, preference will be given to Taleo expertise.
  • Ability to respect and handle confidential information in a professional manner.
  • Prefer health care background (veterinary or human healthcare, pharmaceutical, etc.).


Company Policy, Federal and State Laws Forbid Discrimination Because of Age, Color, Race, Religion, Sex, Disability, Sexual Orientation or National Origin.

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