Regional Business Partner, Associate Relations-Acquired Hospitals

Theprimary function of the Regional Business Partner, Associate Relations-AcquiredHospitals is to provide associate relations, compliance and performancemanagement support for hospital associates in acquired hospitals to ensure aprofessional, productive, and legally compliant environment while supporting aculture that promotes trust, open communication and problem resolutionconsistent with the Mars Five Principles. This position helps culturally integrate acquired hospitals into theBanfield family and istypically the first point of contact for managers and hospital associates to interpretand enforce policies and practices, while providing advice and support on allassociate relations issues. The RegionalBusiness Partner helps to ensure a fair and consistent approach to our policies andprocedures.

Essential Responsibilities and Tasks

  • Liveand exemplify the Five Principles of Mars, Inc. within self and team.
  • Participatein P&O acquisition activities (i.e. talent assessment, offer delivery,etc.) as needed.
  • Conduct investigations into associate complaints involvingemployment risk matters such as harassment, discrimination, and retaliation.
  • Handle and resolve all associatecomplaints and issues by providing advice, guidance, coaching and support tomanagers with all matters relating to associate relations.
  • Guide,train and direct managers on the execution of Mars Signature Processes, P&Opolicies and processes to ensure appropriate legal and corporate compliance.
  • Analyze,make astute recommendations and track P&O trends and metrics to driveresults and embed people strategies around wellbeing and associate engagement.
  • Develop effective relationships with the business topromote great associate relations across the organization.
  • Identify,develop, and recommend appropriate action based upon investigative findingsincluding targeted training/coaching, improvement action plans, disciplinary action,and adverse employment actions.
  • Act as an effective liaison with CTS/Field to ensure P&O polices, processes and best practices are beingfollowed.
  • Educate,advise and challenge line managers on the importance of our culture and how tomake decisions that incorporate our Five Principles.
  • Helpcreate a performance culture by training line managers to effectivelyunderstand and use our performance tools, systems and team developmentphilosophy.
  • Challengecourageously, acting as the conscience of the organization with a high degreeof emotional intelligence.
  • Monitor trends in employment practices, advising onappropriate proactive action.
  • Identify potential work relationshipissues by conducting environmental scans, pulse checks and stay interviews, summarizingfindings and trends.
  • Maintainworking knowledge of Federal, State, and local laws and employment legislationthat impact designated region of accountability.
  • EngageAssociate Relations Center of Excellence as appropriate to address non-routine employmentsituations.
  • Completespecial projects and perform other duties as assigned.

Special Working Conditions

  • Approximately40-70% travel required.
  • Mustbe able to travel long distances by air, train or car on short notice forextended periods of time. Must meet age requirements of national car rentalagencies and have reliable private transportation for frequent local travelincluding a valid driver's license and proof of insurance.
  • Abilityto work at a computer for long periods of time.
  • Projecttimelines and work volume / deadlines may often require more than 40 hours perweek to complete essential duties of this job.
  • Musthave mental processes for reasoning, remembering, mathematics and languageability (reading, writing, and speaking the English language) to perform theduties proficiently.
  • Ability to carry outinstructions furnished in written, oral, or diagram form and to solve problemsinvolving several variables.
  • Ability to stand,walk, stoop, kneel, crouch, and climb as well as manipulate (lift, carry, move)up to 50 pounds.
  • Requires good hand-eyecoordination, arm-hand-finger dexterity with the ability to grasp, and visualacuity to use a keyboard and operate necessary equipment.
  • Thenoise level in the work environment is normally moderate.
  • Environmentwhere pets are present.
  • Ability to establishand maintain a home office.

Experience, Education and Training

  • Bachelor'sdegree in Human Resources or Business Operations required, or the equivalentcombination of education, training and experience that provides the requiredknowledge, skills, and abilities.
  • Minimumfive years Human Resources with four years intermediate to advance levelemployee relations and investigation experience required.
  • Knowledgeable in employment law, ADAand EEO regulations and employment laws and legislation required; hands-onexperience with legal claims a plus.
  • Conflictresolution or workplace mediation exposure/experience.
  • Self-starterwith strong self-discipline including the ability to work effectively andautonomously without onsite supervisory presence.
  • Multi-state,multi-site experience in the retail sector preferred.
  • Mergersand acquisition experience preferred.
  • Experienceusing Case Management systems preferred.
  • Spanishspeaking preferred.
  • Prefer health carebackground (veterinary or human healthcare, pharmaceutical, etc.).

Banfield Pet Hospital® is committed to a diverse work environment in which all individuals are treated with respect and dignity. It is our mission to provide equal employment opportunities to all candidates and to ensure that access to jobs is strictly based on job-related criteria.


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