Skip to main contentA logo with &quat;the muse&quat; in dark blue text.
Balsam Brands

Systems Analyst - Operations

Redwood City, CA

Job Description

As a systems analyst, you will be the liaison between Balsam’s operations team and the technology team of software engineers and quality analysts. You will implement, enhance, and maintain the order management system and ancillary systems integrated with the OMS. You will gather business requirements, create technical design documents and work with software engineers to develop the solution. We are looking for someone who has OMS systems experience and understands functional aspects of order management, order fulfillment and order shipment.

This full-time position is part of the Enterprise Technology team and reports to the lead/manager of systems analysis. This role can work remote from anywhere in the U.S. or locally in our Boise, ID or Redwood City, CA office location.

Want more jobs like this?

Get Software Engineering jobs in Redwood City, CA delivered to your inbox every week.

By signing up, you agree to our Terms of Service & Privacy Policy.

What you’ll do:

  • Design, develop, deploy, and maintain innovative solutions using order management systems and its integrations with warehouse management system (WMS), transportation management system (TMS) and related external systems/partners
  • Understand business opportunity, facilitate requirements gathering workshops and one-on-one interviews
  • Elicit, analyze, and document business requirements
  • Design solutions that comply with technology architecture guidelines and prepare technical design documents
  • Oversee the solution development and ensure that the solution adheres to specifications and addresses business needs
  • Perform integration tests and coordinate user acceptance testing
  • Coordinate the implementation of the new solution, change management and end user training
  • Build process flow diagrams and document the operational steps of the system
  • Research new system functionality to improve operational efficiency
  • Implement new systems functionality and standardize business processes
  • Work with 3PL warehouses for integrations between their systems and Balsam’s order management system
  • Act as a technology subject matter expert and first point of contact for the operations team
  • Research issues/tickets reported by operations team and provide timely resolution
  • Participate in sprint planning process and prepare estimates

What you bring to the table:

  • Bachelor's degree in Management Information Systems (MIS), Computer Science or related field
  • 5+ years of systems analyst/business analyst experience in order management or supply chain management
  • Experience of IBM Sterling Order Management System is highly desired but not mandatory
  • Knowledge of IBM Sterling Implementation Framework is desired but not mandatory
  • Experience of one of the leading order management systems like IBM, Manhattan, Oracle, Magento, NetSuite etc. is mandatory
  • Knowledge of other supply chain technologies like Warehouse Management System (WMS), Transportation Management System (TMS) and Enterprise Resource Planning Systems (ERP), EDI is an added advantage
  • Working knowledge of retail distribution center operations/processes, including receiving, picking/packing, cycle counts, inventory accuracy, and distribution center applications
  • Experience in leading cross functional teams for requirements gathering, problem solving, design sessions
  • Strong experience of eliciting requirements and technical design documentation
  • Excellent analytical skills with experience of using data to answer questions and solve problems
  • Experience with agile methodology and tools like JIRA, Confluence etc.
  • Communicate effectively with business and technical team members from entry level to executive level
  • Ability to think outside-the-box and provide creative solutions
  • Self-motivation and a strong sense of ownership, accountability, and focus
  • Advanced level knowledge of MS Office (Word, Excel, Visio, and Power Point)

Notes: This is a full-time, permanent position with benefits. Please submit a cover letter and resume. Please include in your cover letter a dish that you would like to bring to one of our potlucks.

About Us: Balsam Brands is a multi-brand eCommerce retailer with roots in holiday and home décor. We strive for excellence in everything we do and present a unique opportunity to those who are seeking to have a meaningful impact in a fast-paced, high-energy environment. We love to reimagine eCommerce and retail in ways that thrill our customers, and to leave a lasting impact on the world around us. We have fast-growing teams in the Bay Area, Boise, Manila, and Dublin.

The company's outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

At Balsam Brands, we strive to offer a competitive compensation and benefits package. For permanent, full-time team members, this includes:

  • Competitive compensation, including a cash-based incentive plan
  • Comprehensive Medical, Dental, and Vision coverage, with 100% of insurance costs covered for team members, and 85% covered for dependents
  • Medical, transit, dependent care FSA
  • Company-paid life and AD&D insurance
  • Short and long-term disability insurance
  • 401(k) with dollar-for-dollar company match up to $4,000
  • Employee Assistance Program (EAP) and other mental health and wellness perks
  • Paid holidays, annual shutdown week, PTO, and volunteer time-off (VTO) packages
  • Annual continuous learning benefit up to $1,000 per person, per fiscal year
  • Valuable extras: identity theft protection, subsidized parking, subsidized gym membership

At Balsam Brands, we are dedicated to diversity in our dynamic and growing workforce and are proud to be an equal opportunity employer. We consider qualified applicants without regard to race, ethnicity, religion, age, disability, protected veteran status, marital status, citizenship, gender expression or identity, sexual orientation, or any other legally protected statu

Additional Information

All your information will be kept confidential according to EEO guidelines.

Job ID: 743999798346210
Employment Type: Other