Operations Data Analyst - Manila, PH

Company Description

Balsam Brands is a multi-brand eCommerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading websites such as www.BalsamHill.com and www.BackyardOcean.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

  • Forbes: America’s Best Small Companies (2016)
  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
  • Internet Retailer: Top 500 Retail Websites (2011, 2012, 2013, 2014, 2015)
  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International Limited is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success.

Job Description

Balsam Brands is looking for an Operations Data Analyst to pull, organize and analyze data for the Customer Service group. He/She must have a passion for turning data into information, information into insight and insight into actionable business decisions that will positively impact Balsam Brands. He/She is accountable for checking and reconciling all the data culled from various sites and across brands and producing reports to reflect varying levels of detail.

What you'll be doing:

  • Ensuring all reports are processed as required in a timely manner.
  • Checking accuracy of all reports.
  • Reviewing, troubleshooting and if needed, reporting inaccuracies in the reports.
  • Following routine procedures and systematically working through various file management system.
  • Primary duties will focus on optimizing systems and processes, creating systems and/or tools for data and performance tracking.
  • Creating workforce management reports from forecasting, scheduling and capacity planning.
  • Assisting with several cross-functional departments, but work mainly with the Operations and Customer Service teams.

What you bring to the table:

  • Highly skilled in MS Excel - must have knowledge of statistics and experience using statistical packages for analyzing large datasets.
  • Minimum of 1 year relevant work experience with operations, logistics, fulfillment or distribution is a plus but not required.
  • Must have inquisitive and analytical mind. 
  • Ability to work with both qualitative and quantitative information.
  • Ability to manage multiple projects at once, think creatively and have fun while working as part of the team.
  • Exceptional written communication skills.
  • Proactive communication and the ability to convey information effectively and appropriately for the needs of the audience (ask questions, gives feedback, clarifies potential issues, etc.)
  • Possesses strong process skills with particular attention to detail.
  • Eagerness to take initiative (self-starter) and perform above expectations.
  • Positive attitude with a high level of interpersonal skills and integrity. 
  • Comfortable working through a task via electronic means (email, Skype, IM).
  • Ability to work under pressure and adhere to guidelines.
  • Must be a fast learner, and will be required to work independently.
  • Experience with an e-Commerce company and/or cloud computing is a plus, but not required. 
  • Experience working remotely is a plus.

What you must have:

  • A back-up laptop, or desktop for use, if primary laptop encounters issues.
  • A DSL, Fiber or Broadband connection with a minimum actual (not subscribed) speed of 2MBPS (Proof of subscription will be required).
  • A back-up internet connection of the same speed, if primary internet connection becomes spotty.
  • Willingness to work graveyard, morning or mid-shift.

Status: This is a contractual, home-based position that requires 8 hours of full-time, dedicated work daily, five days a week. If performance is up to standard, the contract will be effective until January 27, 2017. 

Location: Our corporate offices are based in Northern California and Ireland, with a Regional Operating Headquarters (ROHQ) in the Philippines. The Operations Data Analyst is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings, monthly in-person meetings and occasional trainings. They have a great working environment at home with at least 2MBPS internet connection speed and a working, dedicated laptop for exclusive work use. Company representatives around various locations visit the Philippines regularly so team members attend in-person meetings from time to time. 

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