Jr. Reputation Management Analyst

Company Description

Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading websites such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

  • Forbes: America’s Best Small Companies (2016)
  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Balsam International is our Regional Operating Headquarters in the Philippines functioning remotely with a team of hard-working, passionate professionals who contribute significantly to the company’s success.

Job Description

Balsam International is looking for a Jr. Reputation Management Analyst who will be responsible for contributing towards reputation management efforts across multiple e-Commerce brands. He/She must be a hardworking and trustworthy individual with a high level of accuracy, keen attention to detail, high standard of organization, great time management skills, and proactive communication. He/She will work closely with Customer Service, Social Media and other Marketing Teams to integrate reputation management into all marketing/PR processes. He/She will directly report to the Reputation Management Supervisor.

Duties and Responsibilities:

  • Reputation Management
    • Monitors online reviews outside of brand, including the Better Business Bureau, Yelp, Google Seller Ratings and others.
    • Creates and prepares development of search results analyses and impacts.
    • Monitors competitors publishing fake reviews.
  • Monitoring and Engagement
    • Includes but not limited to (replies, reactions, mentions, feedback from users) across various social networks and websites.
    • Looks for fresh news, updates and other materials to post (e.g. Sporting events and other opportunities to promote our brands).
    • Monitoring alerts for keywords around products, brands and competitors.
    • Responds to feedback and any questions that may be posted on our social media profiles and review sites using the brand voice.
    • Working with PR, Social Media and Customer Service Teams to help resolve any customer issues when needed. 
  • Analytics and Assessment
    • Improves and keeps a high brand reputation rating.
    • Improves and keeps a high brand reputation in search results.
    • Increases positive involvement and responses in social networks.
 
What you bring to the table:
 
  • A Bachelor’s Degree in any field preferably Marketing, Communications or related field.
  • Has at least one (1) year of work experience in the field of Public Relations (PR), Digital Marketing, Client Relationship and Customer Service are required.
  • Expert in Marketing, Reputation Management, Social Media and can keep abreast of the latest news and trends. 
  • Highly knowledgeable with Social Media platforms (Facebook, Twitter, YouTube and others) and content strategy.
  • Understands SEO or willingness to learn.
  • Must have very high quality American English writing skills.
  • Strong computer literacy and ability to learn different software platforms and CRM systems – Conversocial, Volusion, etc. 
  • Has high initiative, creative thinker, good organizational skills, and keen attention to details.
  • Customer service oriented. 
  • Trustworthiness and respect for confidential information.
  • Experience in advertising/public relations agencies and/or marketing multiple brands is highly preferred. 
  • Comfortable in working through a task via electronic means (email, chat and task management applications)

Our must-haves:

  • Must live within Metro Manila, Bulacan, Cavite and Rizal areas only.
  • Must be willing to join occasional in-person meetings.
  • Must have a dedicated, functional laptop that meets the following specifications:

        For Windows users:

  • OS: Windows 7 – 64 bit or better
  • Processor: Intel Core i3 or better
  • RAM/Memory: 4GB or higher
  • Hard Drive: 500GB or higher

        For Mac users:

  • Processor: 2GHz Intel Core i7
  • Memory: 8GB 1600 MHz DDR3
  • Start-up Disk Macintosh HD
  • Graphics Intel HD Graphics 4000 1536MB
     
  • Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
  • Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 2MBPS.
  • Must have a back-up internet connection of the same speed, if primary connection becomes spotty.

Note: An online assessment will also be part of the recruitment process.

Status: Full Time.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Jr. Digital Analyst is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 2MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in person meetings from time to time.


Meet Some of Balsam Brands's Employees

Judy K.

Senior Designer

Judy designs many of the products and features that users experience at Balsam Brands. She uses her creativity to bring life and energy to beautiful products.

Pablo D.

Director of Brand Marketing

Pablo manages Balsam Brands' international online presence in the UK, France, Germany, and Australia. He analyzes data and tailors marketing initiatives to meet customers' needs.


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