Development Operations Engineer - Manila, PH

Company Description

Balsam Brands is a multi-brand e-Commerce retailer with roots in holiday and home décor. Based in Silicon Valley, the company operates market-leading website such as www.BalsamHill.com. We strive for excellence in everything we do and have been honored to receive the following awards as a result:

  • Forbes: America’s Best Small Companies (2016)
  • Inc. 5000: America’s Fastest Growing Private Companies (2012, 2013, 2014, 2015)
  • San Francisco Business Times: Fast 100 – Fastest Growing Bay Area Companies (2012, 2013, 2014, 2015)
  • Silicon Valley Business Journal: 75 Fastest Growing Private Companies (2012, 2013, 2014, 2015)

The company’s outward focus on building trusted consumer brands along with its internal focus on excellence and being a great place to work have propelled it to consistent, rapid growth.

Job Description

Balsam International is looking for a Development Operations Engineer who will be responsible for the operations and securing highly available computing platforms, servers and networks. He/She will be in-charge of installation, maintenance, upgrades and continuous improvements of our e-Commerce websites and other operating environment. Our ideal candidate will also maintain the ongoing reliability, performance and support of the infrastructure which includes monitoring our e-Commerce websites and other operating environments, responding to incidents, problems and planning for growth. He/She will directly report to the Web Development Director.

What you'll be doing:

  • Operate secure and highly available computing platforms, servers and networks.
  • In-charge of installation, maintenance, upgrades and continuous improvements of websites and other operating environment.
  • Maintain on-going reliability, performance and support of the infrastructure.
  • Monitor e-Commerce websites and other operating environment.
  • Respond to incidents, problems and planning for growth.
  • Overall operation and maintenance of the data center.
  • Deploy the release of new technologies as well as design, install, configure, maintain and perform testing of PC/server operating systems, networks, and related utilities and hardware.
  • Troubleshooting problems as reported by users, supporting Web access and electronic messaging services and maintaining a secure systems environment.
  • Provide infrastructure solutions based on application needs and anticipated growth, install new servers and maintain the infrastructure.
  • Other tasks and responsibilities as business needs evolve.

 What you bring to the table:

  • Has a minimum of 3 years of experience with cloud technologies (AWS preferred), CDN, Apache and Tomcat web servers.
  • Has a minimum of 2 years’ experience with Python, Bash, Perl, Git and Java.
  • Must have good experience with CI/CD pipeline automation using Ansible, Terraform, Chef and Jenkins.
  • Strong attention to detail and proven multi-tasking ability, especially with multiple high-priority tasks.
  • Willingness to double-check work to ensure accuracy and completeness.
  • Ability to work collaboratively with cross-functional teams.
  • Has strong customer service orientation to ensure all service requests and incidents are resolved in a professional manner.
  • Ability to share expertise and provide individual training and support.
  • Fluency in written and spoken English as the management team is US-based.
  • With excellent English communication skills.
  • Willingness to learn new tools, coding languages, and software quickly and independently. Ideally, will have a track record in such endeavors.
  • Ability to communicate well through a task, clarifying potential issues before they arise so they can be worked through effectively.
  • Strong dedication to a team environment and to meeting deliverables.
  • Comfortable in working through a task via electronic means (email, chat and task management applications).

Required Technologies and Platforms:

  • Bash, Python, Perl, Git, Java
  • Terraform, Chef, Ansible, Jenkins
  • Windows, IIS, Linux/Unix, Apache, Tomcat, Docker/Kubernetes, VPN
  • AWS, CDN (Akamai)

Our must-haves:

  • Must live within Metro Manila, Cavite, Rizal, Bulacan or certain parts of Laguna only (Biñan, Cabuyao, Calamba, Los Baños, San Pedro and Santa Rosa).
  • Must be willing to join occasional in-person meetings.
  • Must have a dedicated, functional laptop that meets the following specifications:

        For Windows users:

  • OS: Windows 7 – 64 bit or better
  • Processor: Intel Core i3 or better
  • RAM/Memory: 4GB or higher
  • Hard Drive: 500GB or higher

        For Mac users:

  • Processor: 2GHz Intel Core i7
  • Memory: 8GB 1600 MHz DDR3
  • Start-up Disk Macintosh HD
  • Graphics Intel HD Graphics 4000 1536MB
  • Must have a back-up laptop or desktop for use, if primary laptop encounters issues.
  • Must have a fast, reliable DSL, Fiber or Broadband connection (not mobile or broadband stick) as the primary internet connection with a minimum actual speed of 5MBPS.
  • Must have a back-up internet connection of the same speed, if primary connection becomes spotty.
  • Must have licensed MS Office (PowerPoint, Word, Excel) including Outlook.

Note: An online assessment will also be part of the recruitment process.

Status: Full Time.

Location: Our corporate offices are based in Northern California with a Regional Operating Headquarters (ROHQ) in the Philippines. The Development Operations Engineer is a remote working position in Manila. Team members in the Philippines are ideally located within easy driving distance to Metro Manila for team outings. They have a great working environment at home with at least 5MBPS internet connection speed. Company executives visit the Philippines regularly so team members attend in-person meetings from time to time.


Meet Some of Balsam Brands's Employees

Judy K.

Senior Designer

Judy designs many of the products and features that users experience at Balsam Brands. She uses her creativity to bring life and energy to beautiful products.

Pablo D.

Director of Brand Marketing

Pablo manages Balsam Brands' international online presence in the UK, France, Germany, and Australia. He analyzes data and tailors marketing initiatives to meet customers' needs.


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